Mast taken down near me!

[Brownbob]

A mast was taken down near me and O2 never mentioned or contacted me. I have sent an email off but of course. Buried their head in the sand. How do I get a proper response?

[Enlli]

They, or any other network, don't have to inform you if a mast is taken down in your area.

The do have an application called 'My Network' Download it and register to stay informed.

If it was taken down it would be for a good reason, often access or leases expiring are involved.

Replacement is not easy, planning consent, and NIMBY activity 

[MI5]

@Brownbob 

Not sure what a proper response is but you can ask complaints for an explanation.

https://www.o2.co.uk/how-to-complain

Be aware that it can take a while to get a response though as they are particularly busy with many complaints currently.

[Oxonian]

@Brownbob 

It might be worth checking the planning applications on your local authority's website ; you might find that O2 are hoping to erect something better on the same site or in close proximity. 

[Brownbob]

Found out they have taken it down to allow a Solar Panel Plant to be constructed. I had to find this information out for myself. Paying O2 for 5 to 6 phones on contract for the last 20 years should give me some loyalty. That plant would have been subject to all sorts of applications and objections and it will have been years in the planning. For O2 to not say anything and let me hunt high and low to find out why is absolutely disgraceful. I think EE can have my money from now on. 

[Enlli]

That will be moving to the EE who decommissioned a mast on United Utilites land near me and failing to tell me.

[japitts]

No network proactively tells customers when sites are being taken off-air or decomissioned, it's very much a BAU activity. EE have an option on their status checking webtool to register a number of locations for proactive updates, but that is an opt-in facility, and none of this is dictated by account spend.

[samstander]

Is it effecting your reception?

[Oxonian]

@samstander 

If you are asking that question of @Brownbob, you need to tag him thus ! 👍 

[Brownbob]

Yes. It's affecting my reception. I am trying to be cool with O2 but they just ignore you. I liken it to hiring a taxi and it drops you off half way! Dreadful service. Especially not answering queries. I'm nearly at the 8 week stage so I will be taking it up with the Ombudsman. 
Thanks for your reply.