Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Bill

Would like to know why my bill is so high? Can I get seemer tarrif

Khazina by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Phone bill

My phone bill is saying-£21 but I paid it when I got paid. Does this mean I'm £21 in credit?

Toni93 by Level 1: Joiner
  • 1 replies
  • 0 kudos


I can’t make calls in or out yet I can use the internet. Bill paid

Aaron7 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Cancelling contract

Hi I would like to cancel my whole contract please. I can’t afford it any longer as I’m not working at the moment.

kerry-30 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Paying off device plan and cancelling contract

So my contract is up next month and i have £30 left to pay on the device. I want to pay the 30 and cancel the contract because i dont really use the tablet out of the house so it's pointless to keep the air time going. So how do i go about doing this...

Anonymous by Not applicable
  • 25 replies
  • 0 kudos

Resolved! Tarriff

So currently paying a device plan and a tariff, what i want to know is can i cancel a tariff but keep my device plan?

Chantel by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Transfer of ownership

I have recently just taken out a device plan under my own name. I also have a sim only contract under my mums name. In store they said I can get my mum to do a transfer of ownership so I can keep the same number but what will happen to my sim only co...

H_1998 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Phone barred

Phone was barred as I thought I had lost it. Spoke to O2 customer service who said the no is fine. Any unlocking could take 24hrs. Anyone been through this rigmarole just to get a line reactivated?

SH10 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! 2 new SIM card but I put the wrong card information

Hi I placed 2 orders for the new SIM card, one keep the old number and the other one is new number. When I placed one of the SIM card(keep number), I put the wrong credit card information. How can I update the card information? (I just know when I pl...

Andrew121 by Level 1: Joiner
  • 1 replies
  • 0 kudos