Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! 3G not working abroad

I've just arrived in Spain and mobile data is not working on my iPhone. I have plenty of data allowance (18GB left for the month). My phone says it is on the Movistar network. Texts are working fine. I can see the 3G symbol in the top right corner bu...

Resolved! Spend cap

Is there an actual way I can see my spend cap limit ??

Resolved! Selling old handset

Just upgraded last week and wanted to sell my old handset back to o2 but the link seems to be closed now

AMH11 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Confused with Tariffs

So I returned my S21 Ultra Upgrade into store to order the new iPhone 13 Pro Max instead. My upgrade status changed today so I went an ordered the 13PM. Once I placed the order I noticed the tariff has changed. So less than 2 weeks ago I got 50GB tar...

Rbarkley82 by Level 4: Observant
  • 1 replies
  • 0 kudos

Resolved! Messages

Hello, I'm wondering how much it costs to send a video through messages?

Steven26 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Joining O2

I recently had issues with Vodafone as their signal was dreadful as decided to join o2. Firstly the signal has been worse than with three however my main issue is that I’ve now been hit with a huge charge from Vodafone. I requested to leave within th...

whit66 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Upgrade

I’m interested in upgrading my iPhone 11 to the iPhone 13 pro max but as I’m a valued vip customer and been with you since iPhone 5. Could you not make that my payments are more or less the same as I’m paying now

Lesleyb by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Esim

Hello. I would like to order an esim 

Will95 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Using a number from another provider

May l kindly use O2 network but keeping the Vodafone line.I have been given a PAC number

SN by Level 1: Joiner
  • 1 replies
  • 0 kudos