Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Can't access my second device account.

Hi, I need help. I have two devices with o2 pay monthly plan. Recently I can only access one of the devices. That means I am not even able to make a payment for the second device. I tired to call but nobody is answering. Does anyone has similar situa...

Joanna97 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Upgrade out of stock after order

Hi i ordered an upgrade on wednesday for an iphone 5. it said in stock for next day delivery. Once i had completely the upgrade. Only then did you send a follow up email to say it actually was not in stock. There was no timeframe or indication of how...

Resolved! Eurozone data tarrif

Hi,could you tell me how much data I can use on my current contract in the eurozone before I get billed for it.thanks John.

JB5 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Order of new contract and its being out of stock

Hi I have yesterday as a new customer ordered a phone on pay monthly contract paid for it to be delivered today, paid additional postage. But then have email to say out of stock and your doing everything you can to get this phone to me. I'm wondering...

EW1234 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New SIM card

I received a new SIM card a couple of weeks ago, inserted it into an old phone and have not been able to make or receive calls or texts since; how do you activate the SIM

Carena by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! First months bill

Why is it that after agreeing to have a Sim deal on the 25th of Aug that today 1st Sept I have tow bills (2 sims) for £16 each for a full month?

Resolved! cancelling refresh

Hubby refresh phone plan ended a few months ago,he now wants to leave o2 as he can get a better deal elsewhere,Hes pays £23 a month for 5 GB, well I pay it as its my account, there are much better deals out there now with other companies, but also yo...

heatherp6 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! changing from refresh to payg

Im on refresh,phone is now paid off,I dont want to UPGRADE to sim only, as its dearer than PAYG,is there anyway of doing it ,or do I need to go down the pac/stac codes even though Im happy staying with o2,thanks

heatherp6 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! How do I return a phone within the 14 day change my mind policy period?

I got in touch with o2 support chat through the my o2 app. They said I can go to and speak to a member of the returns and repair team through live chat. There is no live chat anywhere on the page and links just take me round in c...

JacobW by Level 1: Joiner
  • 4 replies
  • 0 kudos