eSIM activation

[Lcw]

I’ve just upgraded for iPhone 11 to iPhone 15. I opted for the eSIM transfer and when I transferred all my data and number the data transferred fine but the number isn’t - can’t make or receive calls on either device. Rang o2 several times yesterday and was told the iPhone 16 launch had taken all their systems down, rang again this morning and advised it can take upto 24 hours for the transfer to take place from activation. That 24 hours has been and gone. The My o2 page just sends you round and round on a loop. Do I need to go into a store? 

[MI5]

@Lcw 

It will be quicker to go in store with photo ID

[Lcw]

Hi, went into store and they can’t help, says that the eSIM order is processing but shows an error that they can’t override. They’ve raised a report and told Just have to wait for it to resolve itself which can take up to 7 days!!