Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

services restricted

dddd

Sim not arrived in post

Hi, I purchased iPhone 13 under monthly plan… sim has not arrived… email said it was sent last Tuesday…. Can I change to eSIM?

monthly payment

[ have got a message to say my contract has finished and my payment is going up to £34.43. as i am 76 i dont need so much data can i go back to a cheaper tariff

New device order

I would like to ask how long serious for an order I have placed

martingheorghe999Personal info

hello, 2 days ago I paid the subscription in the amount of 41 pounds and today I received a direct debit from my card of 41 pounds for the subscription????

Lost my phone

I lost my phone in a lake whilst on holiday, I can’t access anything at all now as everything needs to send me a code by text or email to be able to log in. O2 can’t even help me! What do I do?

Fraudulent charges to my bill - Google Play

In April I had an alert to tell me I had used 80% of my chargeable services monthly limit. I thought this was a scam text, so called o2 who advised that £189.50 of charges had been added to my account via GooglePlay. I was assured during multiple pho...

Resolved! International Bolt On Calls

I purchased the International Bolt on for £3.This states that calls to the USA will be charged at 2p/min.I called my friend for a total of 4:10:15 and I’ve been charged £350+ which indicates I’ve been charged £1.40/min instead.I’ve spoken to O2 live ...

Resolved! Switch up terms changing 19th July.

Just heard from my local store that O2 Switch up will be 90 days for everyone. Can I confirm is this true and will there be an exit clause thingy as it's a change to the T&C's?

Airtime plan

Hi I have received a text informing me I am out of my minimum contract term. Saying I can choose to stay on the same tariff or move to another . I do not understand

O2

Forum Posts