Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New sim won’t activate

Hello, I’ve just upgraded my phone and requested a new sim as I don’t have access to my old one. The new one has come with the phone and I have put it into the device. I have tried to text the 20220 number saying SWAP. But this isn’t working and all ...

Resolved! My contract

Hi my name is Mrs Cheryl Smith I am with o2 my number is : (REMOVED) and I want to know my contract start and end dates please ?

Spend cap Unexpected charges

Apparently spent 127.96 over line rental. Cannot access the phone number on website. Please advise. (REMOVED)

Wanting to leave O2 within 30-days of a new 12-month contract

Hi all,I switched from another network to O2 on the 16th April 2024 (last month).I got an eSim. I activated it, and my number transferred over the very next day on the 17th.I chose 15GB for £7.99/month. I am aware that I'm past the 14 day 'cooling do...

O2 Price Promise?

Ok, So I've been a loyal o2 customer for nearly 10 years now, and several of those have been on cotract with them. I was just wondering as I am nearing the end of my contract period, that if I found a cheaper deal (for a phone on their network) would...

Payment

Made a payment today been taken from bank account but not showing on my online account

Monthly bill

Why is my bill £25.99 if I have no extra charges and my tariff is £21.89 a month

Resolved! Customer service

Is anyone else trying and failing to actually talk to an advisor ??. I need to talk urgently about my account and all I get in every contact number is a payment bot. Am tearing my hair out here. No option at all to speak to anyone, no email contact, ...

When will my order come through?

I have ordered a phone online, went through credit checks and finally after 7 days my application has been accepted. On the email it then says "login to your account to see what to do next." I have done this and nothing is showing up on my account. D...

Unable to make contact about new billing system

I have been sent a letter from o2 requesting I call them otherwise they will no longer be providing me with their service. I have called many times, never spoke to anyone and just listened to music for a total of 4 hours! I've text the help service o...

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