Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 115986 Views
  • 24 replies
  • 5 kudos

Resolved! How to stop premium text

How do I stop premium text message coming through to my phone and getting charge for them?

Jessie17 by Level 1: Joiner
  • 1116 Views
  • 4 replies
  • 0 kudos

Resolved! new sim order

I ordered new sim on 29th August but still not received. Your staff advised 2-3 working days but now 5 working days gone... still not received. Please update what happened my order?

Muga by Level 1: Joiner
  • 97 Views
  • 1 replies
  • 0 kudos

Resolved! Transferring number to o2

Hi, I’ve inserted my new 5G o2 SIM card and haven’t received any ‘welcome to o2’ texts or ‘we will now process your number transfer’, is this Normal? On the order form I entered my EE PAC code. Do I need to do anything else or will it automatically t...

Drefiek by Level 1: Joiner
  • 205 Views
  • 1 replies
  • 0 kudos

Resolved! No network

Hi, I bought a new phone yesterday but I still have network coverage, the sim card was put in at the store

Nick15 by Level 1: Joiner
  • 103 Views
  • 1 replies
  • 0 kudos

Resolved! PAC when ordering new pay monthly SIM

Hello can I please have some advice - I included my PAC details when ordering a new pay monthly SIM.I’ve received and put the new SIM into my phone today (just before 5pm) - do I need to do anything else now to get my old number ported or will that n...

Howden by Level 1: Joiner
  • 171 Views
  • 3 replies
  • 0 kudos

Resolved! Split Service

I migrated to O2 from EE on Wednesday this week. I can receive calls from landlines and mobile networks apart from EE. Any calls from EE are still going to my old EE voicemail. Any ideas?

Kenny4 by Level 1: Joiner
  • 95 Views
  • 1 replies
  • 0 kudos

Resolved! Payment error I think

I topped up £10 via app as it was time to get 10+ and it said my balance was £14 then it said suddenly it’s only £9 I’m not sure what this means as I put in £10

Toky by Level 1: Joiner
  • 93 Views
  • 1 replies
  • 0 kudos

Resolved! Can't access my second device account.

Hi, I need help. I have two devices with o2 pay monthly plan. Recently I can only access one of the devices. That means I am not even able to make a payment for the second device. I tired to call but nobody is answering. Does anyone has similar situa...

Joanna97 by Level 1: Joiner
  • 86 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrade out of stock after order

Hi i ordered an upgrade on wednesday for an iphone 5. it said in stock for next day delivery. Once i had completely the upgrade. Only then did you send a follow up email to say it actually was not in stock. There was no timeframe or indication of how...

Resolved! Eurozone data tarrif

Hi,could you tell me how much data I can use on my current contract in the eurozone before I get billed for it.thanks John.

JB5 by Level 1: Joiner
  • 87 Views
  • 1 replies
  • 0 kudos