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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 236985 Views
  • 2 replies
  • 2 kudos

Lost my phone

I lost my phone in a lake whilst on holiday, I can’t access anything at all now as everything needs to send me a code by text or email to be able to log in. O2 can’t even help me! What do I do?

Adamb3 by • Level 1: Joiner
  • 197 Views
  • 1 replies
  • 0 kudos

Fraudulent charges to my bill - Google Play

In April I had an alert to tell me I had used 80% of my chargeable services monthly limit. I thought this was a scam text, so called o2 who advised that £189.50 of charges had been added to my account via GooglePlay. I was assured during multiple pho...

Resolved! International Bolt On Calls

I purchased the International Bolt on for £3.This states that calls to the USA will be charged at 2p/min.I called my friend for a total of 4:10:15 and I’ve been charged £350+ which indicates I’ve been charged £1.40/min instead.I’ve spoken to O2 live ...

BD1234 by • Level 1: Joiner
  • 1033 Views
  • 7 replies
  • 0 kudos

Resolved! Switch up terms changing 19th July.

Just heard from my local store that O2 Switch up will be 90 days for everyone. Can I confirm is this true and will there be an exit clause thingy as it's a change to the T&C's?

Soks99 by • Level 1: Joiner
  • 6792 Views
  • 45 replies
  • 0 kudos

Airtime plan

Hi I have received a text informing me I am out of my minimum contract term. Saying I can choose to stay on the same tariff or move to another . I do not understand

Auntieb by • Level 1: Joiner
  • 191 Views
  • 1 replies
  • 0 kudos

Incorrect charges

Advise would add discount of 20% but has t and everything still at £8 for sim only that I verbally agreed Saturday with nitesh

KR5 by • Level 1: Joiner
  • 404 Views
  • 4 replies
  • 0 kudos

Contract finished - transfer ownership.

What is the process to transfer a mobile and responsibility to a family member.In currently pay the device plan and airtime for a family member.When the contract is up and the device is paid for, how do I transfer the phone and future airtime costs t...

SimonJA by • Level 1: Joiner
  • 294 Views
  • 1 replies
  • 0 kudos

Using phone abroad

Can I use my phone in Morocco and not get stung with charges

AC60 by • Level 1: Joiner
  • 177 Views
  • 1 replies
  • 0 kudos

Pay a bill

Hi I want to pay a bill, can you provide me with a number to call

Yfh by • Level 1: Joiner
  • 214 Views
  • 2 replies
  • 0 kudos
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