Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Ordered something I have not received email

Hi I had placed an order for AirPods and the payment went through, however when I went to check to see the direct debit dates to set up I can’t find the items on my account and I have received no email for the documents either. What do I do?

Replacement sim

Hi there - I require a replacement sim for ************ [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Disney plus

Have been charged for it . Was cancelled online . So I would like a refund.

LE3 6UJ

02 is charging my mum for a call to the Gambia over a£1,000. I raised a complaint over 4 weeks ago because my initial complaint was not addressed. My Mum does not know anyone from Gambia. I asked 02 to investigate, send me an itemised bill for the la...

Unable to call/receive calls

I can’t call out or receive calls

Cancel my account

I’ve moved my number off O2 , why am I still being billed?

Resolved! Bolt on zone 1

HiPlease van you confirm my needs for making calls, texts and using data in Canada. Did I meed to buy the 1Gb bolt on and does that give data plus calls and texts please?