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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
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Resolved! Roaming North Cyprus

Hi I’m going to North Cyprus in few days and desperately need to clarify how much phoning out will cost me, having been stung by O2 on two previous occasions Does data roaming at £65 include making/receiving calls?thanks

Resolved! Name change

Can my name be updated on my account via My o2?

LisaMcP29 by • Level 1: Joiner
  • 313 Views
  • 1 replies
  • 0 kudos

£6.00 refund I was promised and have yet to receive

I was promised a £6.00 refund on my bill when I was charged for Premium Text Messages. I was told two bills ago I would receive this, but as of today it has still not come off my bill. I was even told by one of your representatives that this months b...

Susie1710 by • Level 1: Joiner
  • 288 Views
  • 1 replies
  • 0 kudos

My device plan is not showing up on the app.

On the mobile App my airtime bills show but my device plan is not there at all. The airtime and device plan were both showing in April but have since disappeared. I reinstalled the app (twice) and that does not seem to have made any difference. On th...

Resolved! PAC Code

How can I get my PAC code from the online website ? 

KDodzz by • Level 1: Joiner
  • 303 Views
  • 1 replies
  • 0 kudos

Not Registered On Network

On booting up, my new phone into which I have carefully slotted my Sim Card keeps showing Not Registered On Network and prevents me from accessing the service. What has gone wrong?

JeffO by • Level 1: Joiner
  • 423 Views
  • 1 replies
  • 0 kudos

Loss of signal, now unable to receive calls or texts

Hi, I’m really hoping someone can help me here as after a month and several tickets I’m still waiting for O2 to solve the issue. Whilst travelling I lost my signal completely, no phone signal, no O2 symbol and no data. After three weeks and countless...

Star123 by • Level 1: Joiner
  • 439 Views
  • 1 replies
  • 0 kudos

New Customer

I tried to take contract phone out Wednesday 7th August and it's declined my due to credit. but you have taken £30 from bank. please refund me

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