Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgraded (actually a downgrade) and told a soft credit check is now used

Hi everyoneI have been with o2 for around 10 years, had top range phones and iPads.I was on a switch up type contract with an iPhone 14 pro max, I realised I wasn’t using the data and not much use of roaming to the USA etc. So decided will pay off th...

billing

reference number for mobile plan of £29.00 [removed] I have just realised that i am still getting charged for this contract and this finished a while ago and the DD has been coming out my Account for months after. this was a virgin mobile contract an...

Billing

Why have I got a bill due when I haven't received my sim card or used any service. What am I paying for?

undelivered sim card

Ordered sim card last Thursday! Today Tuesday, still waiting to be able to make a phone call...

Reps don't know how to apply compensation by ombudsman

Short story had to escalate complaint about closed account to ombudsman was found I paid final bill.O2 offered £75 compensation for level of service which I accepted however nothing actioned nor does anyone on phone at o2 know how to apply this.where...

Resolved! Change in payment details

I need to change my payment details

My bill

Why am i paying £15.24 per month for just 20GB ?

Account locked out

************ never recieve a code to my email address either to change my details just going round in circles [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Current switch up process

Hi currently considering switching up to the new Fold 6 from the ultra 24 and wondered what the process is like now ? do you still need to pay an inital payment upfront ? can you use codes on the switch up to lower the tariff and is it all still done...

Logging in to my account

I have a broadband hub but no mobile with O2. Trying to confirm my account T when logging in only gives a test option which is no good to me. How do I log in?

O2

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