Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

iPhone 12 5G

I want to upgrade my iPhone X. I’m interested in upgrading to the iPhone 12 5G in purple which if I have it with 64Gb RAM and 25Gb data will cost £36.17 a month over 36 months.However I would really like 128Gb RAM but cannot find an option for that.C...

insurence

hi there my phone run out of battery last night and i put in on charge this morning and it won't turn back on can you help me either getting it working again, or i need to claim on the insurance.

Iphone 15

Hi I ordered a iPhone 15 yesterday and paid for next day delivery before 10.30am but it hasn't arrived. Iv had an email to say its been despached. So i can't track my order. What can I do? I don't have a phone to call them.

Resolved! O2 won't remove phone bar

Hello, I have been with O2 for a number of years now with no major issues. Sadly, my phone got stolen and I must say that I have experienced one of the worst customer service and my issue is still unresolved which is extremely frustrating. I called O...

No service after tariff upgrade

Been without service for 5 days now.O2 seem absolutely clueless when I call them.I’ve tried everything. Putting my sim in a different phone, driving to an area which isn’t doing mast maintenance, restarting my phone, etc...They seem to think it’s the...

Resolved! Fraudulent upgrade and package

RE: Default Notice & Bill Agreement reference: ms-124418241-001 I am writing to dispute a notice I received relating to a bill for services I have not agreed to. There has clearly been a fraudulent agreement made in my name with Telefonica UK Ltd. In...

Resolved! travelling to iceland

I'm travelling to Iceland for a short holiday in November. Will I be able to use my phone there?

Resolved! Change payment method

I would like to pay you from a different account

Resolved! Being billed for texts from a blocked number!

I have tried literally everything I can think of to get rid of a nuisance "premium" spam text company, and I KEEP GETTING TEXTS that I'm being billed £1.50/time for! I need rid of these parasites and I would really like rid of the bill!They're alread...

Resolved! Lost phone

Hi lost my phone on 1/10 I need to get a new phone and SIM card but when I go to the store mother's maiden name you have is wrong so can't access my account. How can I correct this issue

O2

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