Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Cancel an addition to my contract for a tablet

Hello, I have been an O2 customer for a while, we have a family deal. Recently when I added my husband for a new phone, as part of the deal, I also got a Samsung tablet with a phone number, for myself. I have had it for less than 6 months and I truly...

Resolved! New contract

Hi,Can anyone offer me some advice on this please? I have tried several times to start a new contract through a reseller. Each time I am declined and I was told by o2 this was because the credit check failed. However, according to more than one credi...

Kafka by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! bolt on free tariff

i have just taken out an upgrade and with it i can have audio books or disney, i choose books but want to change to disney, can i do this ? i havent entered audio books yet.

webby916 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! how to cancel insurance

I can't find anywhere on the o2 website as to how you can cancel insurance - is it there?

Spudrock by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! My phone bill

I can’t see my phone bill in my O2 app for the number xxxxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Phone6 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Why can't I see my previous 2 bills ?

Hi, I joined o2 3 months ago (paid my third bill today on a 12 month sim only) and can now only see this month's bill and can't see the last 2 months. Also, when getting my SIM card, I was told I could upgrade either 3 months or 6 months into the agr...

Mclarke47 by Level 1: Joiner
  • 2 replies
  • 0 kudos

payment unsuccessful

hi I've been having trouble making payments for the past few months, both online and over the phone... every time i try to make a payment i get told it was unsuccessful.... there is money in my bank... and i have contacted my bank, who say that they ...

anjiJG by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! Paid my bill but showing unpaid

Can anyone help my bill airtime is showing unpaid and my device showing paid. I have made both successful payments and bank also confirms payment has been made but is only showing one paid on my 02. Help please as don't want to be out of pocket

Carlb123 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Last bill payment & details of breakup

I am leaving O2 network after contract period got over. I have ported my number.So I am unable to login or enquire regarding bill & details.I dont know customer care email , i tried calling customer care - but the auto-menu tries to find my details b...