Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Phone bill

Hi I paid most of my bill have been trying to get hold of someone but no luck but I only owe £11 but don't get paid until 22nd is there any way they can get me back on

47 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Volt

Hey I wonder if you can help. For info I have been a virgin customer for ages. I was looking though my emails to see that I signed up for 12 months 12gb £8 a month this was around the end of October. Very soon after without me having to activate anyt...

Rnfrds10 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Changing bank details - including name on account

Can anyone help me please? I need to change the bank details for the direct debit. If i go online it only allows me to change the account number and sort code, and not the account name, but i need to change this as well. It says to "Contact Us" to do...

Resolved! Transferring number without losing monthly plan

I would like to transfer my number to a different provider but also keep my monthly plan on O2. Is there any way to do this and get a new number generated to the o2 monthly plan. I want to be able to transfer my son's number to the o2 plan. Please ad...

3efen by Level 1: Joiner
  • 1 replies
  • 0 kudos

Network congestion

I’m having trouble with data speeds on 4g often not being able to load web pages. This happens in city centres, (Blackpool, Manchester) and places such as Chester Zoo. It also is like that at home. I’ve done a check with the online status checker and...

Photom by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Customer service

I am leaving 02 due to lack of keeping things up to date and for disconnecting me for a measly 10.50 it's a joke and wen u try call them all I get is goodbye I wudnt recommend 02 to anyone

Resolved! Keeping my number

Hi i am trying to do the online form to move my number over to o2 from giffgaff but it keeps rejecting it saying this message We?re unable to identify & proceed further with your request as the details provided in the form is mismatched on our system...

Pi1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! How to check accessories payment

I recently bought headphones from o2 monthly, and after about a week of using them, I haven't had an email or anything show in my o2 app when my payment for them is or if it has been payed.

RG by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Number porting

Hi, I received my new phone yday, having given my PAC code on number was due to port today - it shows as my number on my o2 app, when I call my number I get an o2 answerphone…but I can’t receive calls or texts.iMessage and WhatsApp work fin...

Betty35 by Level 1: Joiner
  • 5 replies
  • 0 kudos