Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 21881 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 208683 Views
  • 2 replies
  • 2 kudos

Resolved! Change payment method

I would like to pay you from a different account

Erdal by Level 1: Joiner
  • 246 Views
  • 1 replies
  • 0 kudos

Resolved! Being billed for texts from a blocked number!

I have tried literally everything I can think of to get rid of a nuisance "premium" spam text company, and I KEEP GETTING TEXTS that I'm being billed £1.50/time for! I need rid of these parasites and I would really like rid of the bill!They're alread...

LynB4 by Level 1: Joiner
  • 419 Views
  • 3 replies
  • 0 kudos

Resolved! Lost phone

Hi lost my phone on 1/10 I need to get a new phone and SIM card but when I go to the store mother's maiden name you have is wrong so can't access my account. How can I correct this issue

My new phone order

Im supposed to collect my new phone from a local O2 shop, but I have to bring a 4 digit confirmation code - but I don't have one!

Resolved! Travelling to Pakistan

I'm going Pakistan. Does anyone know how to add a bolt on and how much it is? Thanks.

Sulmaan by Level 1: Joiner
  • 362 Views
  • 2 replies
  • 0 kudos

Tracking my order...

Hi, i upgraded my phone on thursday, it said delivery by 1st October. It says complete on my orders online and has a tracking number but i am unsure what courier it is with as i have tried tracking number on all couriers and the number isnt available...

Beth-88 by Level 1: Joiner
  • 600 Views
  • 1 replies
  • 0 kudos

Resolved! Loyalty discount - help needed

Hi there, I currently have my own monthly device/airtime plan with O2, and recently took out an additional SIMO deal (for my son to use). This is discounted to £9.99 for the first six months, before going up to £19 per month. My question is that if I...

CamGee by Level 1: Joiner
  • 599 Views
  • 4 replies
  • 0 kudos

Resolved! Upgrad3 SIM

Hi how do I upgrade a SIM

VT3 by Level 1: Joiner
  • 298 Views
  • 4 replies
  • 0 kudos

Buying a phone

Tried to buy a phone today but unfortunately you no longer sell phones. so I will have to go else where.

Peter54 by Level 1: Joiner
  • 232 Views
  • 3 replies
  • 0 kudos