Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos


Still waiting for my order to be processed it’s been 36 hours now

Spike2911 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Network

Hi every one, Since I used my new SIM in new phone (Samsung S10+) after loosing my phone, its network hasn't worked. I juts can use for call and text message. I don't know is it acctivated or not and evey time I call 202 to active,after secuirity que...

K12 by Level 1: Joiner
  • 5 replies
  • 0 kudos

PIN number

O2 are being no of no help at all, my son has just died suddenly and I do not know his PIN number to enable me to access his contacts to tell them of his passing, what can I do?

Appleby by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Service cut off while on payment holiday

My service has been cut off while on a payment holiday. i cant even recieve messages from o2 to sign into myo2 to talk to someone from customer service!!! the phone wont even make calls to 202!!! Help please

Resolved! Scam Texts 02 useless in not helping

I have been charged £4 every month on 27th for over a year for RECEIVING ! an unsolicited text from 65202. I have complained to O2 and have text stop and called the company. There is lots of info online to show this is a scam company in Cyprus. It ch...

Mike3 by Level 1: Joiner
  • 12 replies
  • 0 kudos

Resolved! 0300 calls

Hi Can you tell me how much I will be charged for dialling a 0300 call? Many Thanks

Al6 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Contract

I have been on this sin only to build up my credit so I can apply for a new phone and it’s nearly finished am I able to buy a new phone on contract

Chloe24 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Ordered a new phone

I have ordered a phone for next day delivery and o2 are not responding to tell me if it has been dispatched or anything. I wanted to know how long it took everyone else to receive their phones

Kia12R by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Phone

I upgraded my phone to iPhone 11 and my number how ever o2 gave me a blank SIM card and it won’t let me ring on that SIM card I can’t remember Reuther which number I upgraded

Liv2 by Level 1: Joiner
  • 4 replies
  • 0 kudos