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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 235815 Views
  • 2 replies
  • 2 kudos

My new airpod pros 2nd generation are really painful and are giving me ear ache, am i able to return

I started using my airpods when they came and tried out all the tips and i found one that was comfortable but im finding the airpods to be extremely uncomfortable and are painful to use for more than 20 minutes, I am very unhappy as these aren’t exac...

jess99 by • Level 1: Joiner
  • 201 Views
  • 1 replies
  • 0 kudos

insurance

I have broken my phone. I am on a contract and I have the phone insured. Does this phone stay insured once I upgrade ? I want to upgrade can I upgrade to a new phone and then send my current phone for repair using the insurance with that phone or do ...

brit1 by • Level 1: Joiner
  • 201 Views
  • 1 replies
  • 0 kudos

Old number not transferred to new phone

Yesterday I changed mobile providers from EE to O2 and have received my new phone. Today I received notifications from O2 that my old number has been ported over to my new phone, so I have wiped my old phone back to factory settings. However, I can s...

Spaghett by • Level 1: Joiner
  • 287 Views
  • 1 replies
  • 0 kudos

Is there an email address for customer services?

I need to contact O2 customer services and struggling to use Live Chat as I am overseas so hours are difficult. I need an issue resolved as soon as possible regards Zone 3 data use. Is there an email address I can send my request to? Thanks all

Twisight by • Level 1: Joiner
  • 710 Views
  • 3 replies
  • 0 kudos

Code

I am having difficulty logging into my account 

Mehtav by • Level 1: Joiner
  • 199 Views
  • 1 replies
  • 0 kudos

Lost sim

I’ve lost my sim can get the OTP to access my account to pay bill 

Fssss by • Level 1: Joiner
  • 228 Views
  • 2 replies
  • 0 kudos

Network data

Hi look been having data trouble for the last 3 weeks, it works they don't, switched phone off took out sim card, starts up fine, then start using the data it stops, could you see if my phone number can be reset or a new sim card please. I've tried s...

TPP by • Level 1: Joiner
  • 344 Views
  • 3 replies
  • 0 kudos

Resolved! Upgrading to an S24 Ultra

I currently have a Samsung S22 Plus with just over a year to run on my contract. Im after a S24 Ultra but cant find one with a two year contract, am I missing something? Are all high end phones all three year contracts?I dont want to leave o2 but Im ...

Silkweed by • Level 1: Joiner
  • 638 Views
  • 3 replies
  • 0 kudos

Multiple numbers on account and transferring number

I've just added 2 new numbers to my account, pay monthly I would like to use a PAC code to bring 2 numbers across from Giffgaff. However when I do this in my 02 it really is not clear which of my 3 numbers the PAC number is being used with. I can sel...

mitty49 by • Level 1: Joiner
  • 287 Views
  • 1 replies
  • 0 kudos
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