Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Refund for a payment made

I made a payment for an upgrade, but that upgrade was canceled by the agent and another payment was taken for the same amount. The £105 has not been refunded, essentially I have paid twice for 1 upgrade

Direct Debit payment

My direct debit should have been cancelled on 18th September when I changed provider and yet a payment of £32.89 was still taken on Oct. 2nd. Will you please make sure this direct debit is now cancelled and no further payments will be taken from my a...

Resolved! Latest Bill

I have just changed my phone and was informed my monthly payment would now be £22.69 and I have just received an email saying it is £23.73. Why is it more than I signed up for please?

Resolved! Microsoft charge for an app I do not have

Hi ,I keep getting charged £12.99 for a Microsoft app that I haven't ordered

Resolved! 30 day contract vs bundles

Hi. I wonder if anyone knows the difference between bundles and one month contracts? I am currently on a bundle, but want 5G. I have just discovered sim only, 30 day bundles, some (all?) of which have 5G. I’m not sure what the difference would be, co...

Resolved! Cancelling my account

I have tried repeatedly to cancel my account with O2 as I have emigrated. Yet there is no one that I can speak to. Only a machine. It is woeful customer service when you have no opportunity to cancel my out of contract account. It seems the only faci...

Resolved! O2 Bill

Hello, I am currently travelling in Mexico and when I purchased by airtime and new phone I was led to believe it was included in the travel inclusive zone- the reason I purchased my current contract. However I have just received a for £120 (£6 a day)...

Resolved! Payment late due to no funds going in my bank been scammed

Hi there I need to make my monthly bill payment on the 25th October when my husband is paid from his new job as my part time wage as been is being paid later this month and no funds as my account been frauded. Awaiting the bank to investigate and rel...

Appalling Mobile Data in Manchester and Surrounding Areas

I have been with O2 for years and have a year left on my contract but it has always been so so bad for data and lately even worse. It is so bad around Manchester that I had to get a PAYG EE sim card for my dual sim phone because O2 is just simply unu...

Absolute disaster Virgin/O2 Volt

Words of warning. Yesterday (2/10/23) I called Virgin Media and negotiated a new Volt contract combining ISP and phone. I gave my PAC code for my existing phone SIM and was assured that on receipt of the SIM my old number would be retained. It wasn't...

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