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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 271602 Views
  • 2 replies
  • 2 kudos

Resolved! Mystery SMS "charges when abroad"

According to my Pay Monthly bill this month I've been charged extra for 5 (so far!) SMS messages to the following number while abroad: 07860 019210 I don't recognise the number, I have not sent any SMS while I've been away, and I have no record on my...

Quackduck by • Level 1: Joiner
  • 19431 Views
  • 98 replies
  • 0 kudos

Over charged

I've been charged £18 for calls I have not done 

Id3 by • Level 1: Joiner
  • 319 Views
  • 1 replies
  • 0 kudos

o2 monthly account

why is there no plan showing on my o2 account when I pay every month

jeremy3 by • Level 1: Joiner
  • 415 Views
  • 2 replies
  • 0 kudos

Resolved! Travel to Turkey from uk

I have 2 devices both on volt as I'm also a virgin customer, I'm going to turkey in September which is zone 2, will my volt benefits mean I won't be charged anything additional to use my calls text and data? If volt doesn't cover turkey I have a £0 s...

Delivery

I ordered a new phone today via over rhe phone. I told the worker I changed address to which they helped. On my account it's my new house. And got a delivery confirmation order that the address is Mt old house where no one lives. What do I do

Georgia12 by • Level 1: Joiner
  • 301 Views
  • 1 replies
  • 0 kudos

Payments not being logged in system

Hi, I made a payment on the 1st of August for my monthly bill which was said to be overdue (this because O2 has somehow disabled my direct debit without me knowing). I got the notification by email and text with a payment link. I used the text paymen...

Gaby55 by • Level 1: Joiner
  • 679 Views
  • 5 replies
  • 0 kudos

upgrade

I want to pay off and cancel my current contract, as I want to upgrade to a sim only dead on uswitch (still o2) i want to transfer my number over also. Can you please help me with this?

obi1111 by • Level 1: Joiner
  • 536 Views
  • 3 replies
  • 0 kudos

Unable to make calls in the US

Hi, i am a pay monthly customer and have confirmed that my plan includes the travel zone 1. I am in the US right now and I’m unable to make any calls, I can’t even call the O2 help numbers. I have a text to my devise saying the usual “welcome to the ...

m25TR by • Level 1: Joiner
  • 1481 Views
  • 3 replies
  • 0 kudos

Sim Swap

I have been sent a new sim to swap over and the instructions state a text will be sent to me to swap it over however how do i receive this if i the new sim card is not working and i have no signal? doesn’t make sense please help

kendall by • Level 1: Joiner
  • 488 Views
  • 3 replies
  • 0 kudos
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