Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I am not receiving all my text messages.

I have a Samsung S23 that is four years old and was on "Virgin Mobile". Just lately I have stopped receiving texts messages. I have check ed the network it seem to be fine. I am still using the "Virgin Mobile SIM" card should I replace the SIM card f...

Two numbers and two accounts was told it would switch over

Order new tariff and now have two numbers and two monthly bills. Was told this would automatically transfer

03457 call charges on Pay monthly how much PLease?

just wondering how we are being charged when dialling 03457 numbers on a pay monthly tarriff Please?

O2 Travel charges when Roaming is off

I've seen a few threads with a similar theme but wanted to add my experiences as well.My roaming is off on my android phone and it has always been this way but I was hit with three O2 Travel charges when I checked my bill after coming back from vacat...

cancelling contract - virgin

Hi, i had an O2 simcard as part of a package through Virgin. The contract term is up, i have never used the simcard, i have know idea where it even is. How do i cancel the contract without receiving a text to that number for verification?? Cheers Joh...

Resolved! Change Bank Details

Need to change bank direct debit details how do I do this online or do I need to speak to an advisor ?

Phone bill

Every month my phone bill is increasing why?

Extra

I have a extra bill for 9.99 monthly, i don't know what is that, can you help me cancel it directly?

Previous Virgin Mobile Account Access/Bills

Hi, For my employer I need a copy of my previous bills from virgin media mobile. The o2 platform only has bills going back approx 6 months. Does anyone know the address of the old portal so I can pull the bills myself or how I can go about doing this...

Resolved! Lost sim

I’ve lost my sim and want to reorder one online but I can’t get access to my account as I can’t get the text message code through. Please help! Thanks.

O2

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