Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Unable to receive calls since joining O2

I have recently joined O2 from Virgin mobile (about a month). I requested a pac code from Virgin mobile which I received and passed it on to O2 to port over my number. Since the time of joining I was unaware I wasn't receiving calls as I did receive ...

MLG by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! End of contract

Why are o2 trying to charge me the same amount that I currently pay per month for my phone plus data ect when my contract ends?My phone will be paid for, so surely I should just be paying sim only charges. They think I should pay £20.82 for 3gb, plus...

ray1966 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! What happens if order isn’t accepted?

I’ve just made an order with upfront costs, if it’s not accepted will they refund the upfront costs? thanks in advance!

Lucy6787 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Contract ended, still get charged

Hi, my contract ended since 21 November 2021. Yet I still get charged every month even though I opted out for an upgrade. When I cancelled the direct debit, I received a message for an unpaid bill. What do I do to resolve that issue?

Guid by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! O2 Travel

Is Oman included within the O2 Travel Bolt On?

RCar by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Have recd a text message "02: Your last payment was unsuccessful.

Continues: Update your payment and billing details on your 02 account at [Mod edit: Removed to ensure safety.] to avoid termination. I assume this is fraudulent as have just checked my bank account and the latest bill has been taken by DD!?

Patricia2 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! My bill for October 2021

My bill for October 2021 is not listed on my bills - could you please send me a copy?

MikeA by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Bill

Hi I'm a new customer and just got a monthly bill to pay but have not even gotten my phone yet. Not a great start to our relationship

JacoO by Level 1: Joiner
  • 1 replies
  • 0 kudos

Porting number but temporary SIM number still shows on texts

Hello,I recently changed providers from Virgin to O2 (on 29 December 2021) and ported my original number (ending 752) over. All worked well and still does. However, when I call or text my wife (also on O2) or my daughter (on Virgin) they get a displa...

Raich by Level 1: Joiner
  • 1 replies
  • 0 kudos