Failed payments

[Zenos]

I would like to discuss my outstanding arears (£278.75). My services have been stopped so I can’t make or receive calls and texts. Therefore I can’t access my 02 account fully with two-step verification. 

Is there an email we can use to communicate? 

[madasaf1sh]

@Zenos 

No email as its insecure, you will need to call them (beg, borrow a phone to use Skype) and call 0800 902 017

Just beware your account may have been passed to the Debt Collectors, to collect the outstanding balance

[Oxonian]

As you have presumably got a PC or tablet with internet access @Zenos, you could Google for "Skype Windows 10 desktop app" and then Skype O2 from your PC. 

This might also be of use :-

Guide: A Guide to Skype