cancel
Showing results for 
Search instead for 
Did you mean: 

Mast taken down near me!

Brownbob
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

A mast was taken down near me and O2 never mentioned or contacted me. I have sent an email off but of course. Buried their head in the sand. How do I get a proper response?

Message 1 of 13
1,475 Views
12 REPLIES 12

Enlli
Level 68: Extraordinaire
  • 8295 Posts
  • 57 Topics
  • 1704 Solutions
Registered:

They, or any other network, don't have to inform you if a mast is taken down in your area.

The do have an application called 'My Network' Download it and register to stay informed.

If it was taken down it would be for a good reason, often access or leases expiring are involved.

Replacement is not easy, planning consent, and NIMBY activity 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 13
1,250 Views

MI5
Level 94: Supreme
  • 150257 Posts
  • 641 Topics
  • 28607 Solutions
Registered:

@Brownbob 

Not sure what a proper response is but you can ask complaints for an explanation.

https://www.o2.co.uk/how-to-complain

Be aware that it can take a while to get a response though as they are particularly busy with many complaints currently.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 13
1,245 Views

Oxonian
Level 36: Perceptive
  • 10129 Posts
  • 244 Topics
  • 31 Solutions
Registered:

@Brownbob 

It might be worth checking the planning applications on your local authority's website ; you might find that O2 are hoping to erect something better on the same site or in close proximity. 

Message 4 of 13
1,225 Views

Brownbob
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Found out they have taken it down to allow a Solar Panel Plant to be constructed. I had to find this information out for myself. Paying O2 for 5 to 6 phones on contract for the last 20 years should give me some loyalty. That plant would have been subject to all sorts of applications and objections and it will have been years in the planning. For O2 to not say anything and let me hunt high and low to find out why is absolutely disgraceful. I think EE can have my money from now on. 

Message 5 of 13
1,178 Views

Enlli
Level 68: Extraordinaire
  • 8295 Posts
  • 57 Topics
  • 1704 Solutions
Registered:

That will be moving to the EE who decommissioned a mast on United Utilites land near me and failing to tell me.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 6 of 13
1,172 Views

japitts
Level 8: Talented
  • 257 Posts
  • 0 Topics
  • 3 Solutions
Registered:

No network proactively tells customers when sites are being taken off-air or decomissioned, it's very much a BAU activity. EE have an option on their status checking webtool to register a number of locations for proactive updates, but that is an opt-in facility, and none of this is dictated by account spend.

Message 7 of 13
1,147 Views

samstander
Level 1: Joiner
  • 32 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Is it effecting your reception?

Message 8 of 13
1,128 Views

Oxonian
Level 36: Perceptive
  • 10129 Posts
  • 244 Topics
  • 31 Solutions
Registered:

@samstander 

If you are asking that question of @Brownbob, you need to tag him thus ! 👍 

Message 9 of 13
1,115 Views

Brownbob
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Yes. It's affecting my reception. I am trying to be cool with O2 but they just ignore you. I liken it to hiring a taxi and it drops you off half way! Dreadful service. Especially not answering queries. I'm nearly at the 8 week stage so I will be taking it up with the Ombudsman. 
Thanks for your reply. 

Message 10 of 13
734 Views