Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Paying off a contract

Hi there, When I took out my contract in 2021 I was given a tablet alongside it that has its own sim and payments. I just upgraded to the iPhone 15 Pro today, but the tablet of course still remains. If I pay off the device plan on the tablet (its a s...

Can't receive calls when roaming

I'm currently in the US, and while data, texting, and making calls are working fine, I can't receive any calls. I got a text when I arrived:"Welcome to USA Your tariff includes roaming here. You get unlimited minutes, unlimited texts and all the data...

nck code

hi ive put my sim into a new phone and its asking for an nck code, how do i obtain the code?

The email address for my user name is no longer valid

I am unable to log in to my account because every time I try to login, a code is sent to the email address that has been corrupted and I no longer haave access to, so I cannot access the code to login.

I was going Vietnam ask to chMg my roming but plan is cancelled so why I get text that my bill is £1

I received text message that my bill is £102.54 why.I was going Vietnam ask for roming but plan cancelled I'm using my phone in UK I'd 02 took money I want be happy and I will login complaints.

Resolved! 02 refresh

On 02 refresh it says you can upgrade and change your phone anytime. I’ve tried doing this and getting no luck. Do you need to pay off your current device or trade that back in when you upgrade using 02 refresh

Sim card for child

Heyhow can i get a child account added to my existing one?new number and new sim that is linked to my account?

Upgrade

Hi can anybody help I have 2 sim only contracts 1 is due for upgrade tomorrow and other on 22nd September I have been told by different agents that I don't need a credit check for upgrading then another said I do need a credit check but I was under i...

Resolved! Order number nc[Removed]

I have received text x2 regarding order NC[Removed]. I have no knowledge of this change

Resolved! Charged 4x my usual bill with no explanation why

I've been charged £37 extra on my latest bill with no explanation what it's for.

O2

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