Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I'm on O2 contract and I want to switch to O2 pay as you go and keep my number

I'm on O2 contract and I want to switch to O2 pay as you go and keep my number. My device is paid off on 7th May. When do I order a new SIM and activate it? Do I have to text for PAC and/or STAC codes or call customer service?

Resolved! Update my address on your system

Hi I've updated my address on my o2 address please may you update my address on your system to please

Resolved! Paying off a payment plan.

Hello!Having some difficulty. Recently I missed some payments and went into arrears. I have arranged a payment plan that the customer service representative said would be due on the 28th of this month. O2 attempted to take a payment on the 24th, but ...

Mobile data while staying in Morocco?

This thread https://community.o2.co.uk/t5/Welcome-News/Roaming-on-O2-All-you-need-to-know/m-p/1537350#M37878 leads me to this page https://www.o2.co.uk/help/pay-monthly/using-your-phone-abroad with a paragraph that says: "If you don’t have O2 Travel ...

Resolved! Cancel

Can i cancel my sim please

CCA?

Hi Looking for some clarification regarding a letter I received stating a CCA clear down payment of £552.32 and that my closing balance is £0? Not sure why I received the letter and what it means? Any help/advice would be great? Thanks

Sim Locked?

Is my sim Locked, & how do I find out?

Resolved! Phone

My contract ends in July, I want to keep my phone so what will happen and is there anything I should be doing

ordered new phone

Hi I've just ordered a phone and paid £30 upfront and my phone crashed and says I have nothing in the basket

Resolved! Iphone 12 pro weak signal

I got the new iphone 12 pro on 23/10/20 and all seems ok, but the signal seems to be much weaker. The phone either has just 1 bar of 4g or goes to 3g all the time and also most of the time when the phone is connected to wifi it shows it's connected t...

O2

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