Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Resolved! Dongle

Hi, is it possible to get a dongle which use’s my current mobile data?

Leviroots by Level 1: Joiner
  • 1 replies
  • 0 kudos

free disney+

I upgraded recently and was offered 6 months of disney+ but when I went to activate was told I woudl have to start paying fork next month. Any idea how I can get the free addon

brianmc by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! New SIM card not working - no phone service for >48 hours!

Hi there Has anyone else been sent a new SIM ahead of the O2 network upgrade, only to be left with no phone service after swapping over the SIM cards and the new card failing to work? Apparently the switch to the new SIM has 'got stuck' according to ...

EmmaP by Level 1: Joiner
  • 18 replies
  • 0 kudos

Resolved! Bill payments

My account says i have no outstanding bills but i keep getting letters saying i will be disconnected , waited 1 hour in a que to customer services and cannot speak to a human , so annoying any help ?

Nik4 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Tracking number

My tracking number doesn’t work

Seb1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Upgrading sim on meerksts

Can someone help please? I’m wanting to upgrade on Meerkats and staying with O2 but will it cancel out my other monthly contract. My 12 months is up, do I need to cancel it or will it just get cancelled once upgraded with meerkats online? Hope that m...

Shazza15 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Sim contract

Had a phone and sim contract with 02,it ended in November 2019,but for some reason they keep giving me a 1 month rolling contract on the sim that has never been used since November 2019.How do I stop this as Iv phoned up several times but can’t remem...

Liam1983 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Cancellation

Hey, just wanted to know how to cancel my account via myo2? This is because I’ve called o2 numbers but no one is answering. Thank you and God bless

MarkJD by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! O2 Deals and Pricing

I am slightly bemused by the 12/18/24 month plan pricing in relation to pound per megabyte. 17 days after the 6Gb for £10 deal comes a 10Gb for £8 (twice the value). Is this their normal fishing strategy and does it not enrage existing customers, or ...

embee999 by Level 1: Joiner
  • 2 replies
  • 0 kudos