Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 121625 Views
  • 27 replies
  • 5 kudos

Resolved! Contract

Hello, my Apple Watch is synced to my O2 account and it is on contract. Does anyone know if I can pay the contract off if I’ve got the money? Thank you!

Resolved! Monthly bill

I have been charged three times my usual bill for no reason, could you help?

NIC02 by Level 1: Joiner
  • 72 Views
  • 1 replies
  • 0 kudos

Resolved! Over charged call

Hi I have been charged £5.54 for a 10 second call please can you check 

Resolved! New sim

Hello I recently upgraded and brought the z flip 3 phone Which I received today but I haven't got my sim yet

Kiran21 by Level 1: Joiner
  • 145 Views
  • 1 replies
  • 0 kudos

Resolved! Data roaming not working

Hi,im currently in Spain and my data roaming worked for the first few hours now I can access the Internet but not social media (WhatsApp, Facebook, Insta etc)It won’t let me start a conversation on the o2 app with customer services any advice please?

Ltabor by Level 1: Joiner
  • 219 Views
  • 2 replies
  • 0 kudos

no 4g

Hi, I had my handset replaced recently and no longer get 4g signal anywhere (husband is on o2 in same house and has it. I travel abroad a lot with work, and during last 3 weeks only got messages/calls when on wifi.

Resolved! Signal

I have issues with my internet connection and I talk with O2 customer service and it's not improving I'm paying my bill just to stay and reset the phone 5 or 6 per day