Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 232299 Views
  • 2 replies
  • 2 kudos

Resolved! Ordered a phone upgrade, storage changed on order.

I have upgraded my contract today to the iPhone 15 pro max. After processing the order I noticed the storage capacity had been changed from 1TB to the 256GB model which isn’t what I wanted. The advisor in store said they couldn’t do anything since I ...

Aarong98 by Level 1: Joiner
  • 439 Views
  • 1 replies
  • 0 kudos

Resolved! Phone is d3ad

Contract phone has finally died,can't turn on,can't charge it. I don't want to pay for a dead phone!!

Resolved! How the hell do you speak to a real person?

My internet is off and I am getting messages from 02 saying I haven't paid my monthly payment when the money was taken from my bank on 10/02/24 !!!! Does anyone know what the hell is going on?

NNYL by Level 1: Joiner
  • 1086 Views
  • 7 replies
  • 0 kudos

Rahul

Hi I have been charged air time and I am confused because I havnt baught anything

Rahul1 by Level 1: Joiner
  • 400 Views
  • 2 replies
  • 0 kudos

O2 credit file reporting

Ever since O2 have changed my payment account, my credit file hasn't changed and its at least 3 months out of date. I was just wondering if anybody else has this issue. My account is definitely paid up to date. The frequency of updates has slowed ove...

anticpated by Level 30: Meditator
  • 900 Views
  • 2 replies
  • 0 kudos

Resolved! Returns

I have a new sim card and no longer require it, i understand i can return it within 14 days, how do i do this?

AndyD72 by Level 1: Joiner
  • 378 Views
  • 1 replies
  • 0 kudos

fraud

Hi why is there still an iPhone 15 pro on my account still? I reported this as fraud months ago and I was told I would not have to pay for this whilst it was under investigation. Now my phone has been cut off, I am in arrears and I have not received ...

Rachel95 by Level 1: Joiner
  • 457 Views
  • 2 replies
  • 0 kudos

Unknown direct debit

Hello I have a new direct debit appearing on my company Photronics Ltd and ive no idea why or what phone its associated with or if its a scam. Transaction Date11 Jan 2024Payee Reference46.27DescriptionO2 D9150503 FIRST DDR PAYMENT DDR Transaction Dat...

Rondle by Level 1: Joiner
  • 473 Views
  • 2 replies
  • 0 kudos

Disney plus account type

Can you change the account type for Disney plus or does the O2 £2 discount only apply to premium account type

Jon17 by Level 1: Joiner
  • 298 Views
  • 1 replies
  • 0 kudos

Resolved! Contract Notice

Do I need to give a months notice to change provider if my contract is ended

Tony_h by Level 1: Joiner
  • 249 Views
  • 1 replies
  • 0 kudos