Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

no 4g

Hi, I had my handset replaced recently and no longer get 4g signal anywhere (husband is on o2 in same house and has it. I travel abroad a lot with work, and during last 3 weeks only got messages/calls when on wifi.

Resolved! Signal

I have issues with my internet connection and I talk with O2 customer service and it's not improving I'm paying my bill just to stay and reset the phone 5 or 6 per day

Resolved! BlueLightCard discount

My discount hasn’t been applied to my airtime bill. I signed up through BlueLightCard

Resolved! Reducing bill

Hi I am looking to reduce my bill 

Graeme27 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Direct Debits

Hi, I want to change my direct Debit details, e.g: the account I use to pay my DDs. In the online system there seems to be only 1 place to change Payment Account details. Will this apply to both my Device and Airtime payments?

Travel to Canada

Hi there, I am travelling to Canada this week and would like to know if I have intl roaming available for this trip. I believe I do but would like someone to confirm for me what I can use out there included in my package (ie no extra charge). In the ...

Jim28 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Next Day Delivery

Hello, i ordered a phone yesterday, which stated delivery today. I received the dispatch email with tracking number this morning, however DPD tracking says they are expecting the parcel shortly. I assume that means it's not arriving today? Thank you.

Lucyjo81 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! PAYG balance disappeared from my old my o2

My PAYG balance of about £8 disappeared when I set up a pay monthly SIM a few weeks ago. I have just set up the new my o2 account as I was unwell for a couple of weeks. Will that balance eventually turn up? It was on the same o2 number which is on my...

Gran2 by Level 1: Joiner
  • 2 replies
  • 1 kudos

The day I pay my bill

Hi I was just wondering if I could get my phone bill to come out in the 10 th of every month as that’s the day I get paid

Owenr19 by Level 1: Joiner
  • 3 replies
  • 0 kudos