Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Number not linked to account

Trying to access my o2 account (former virgin mobile customer) but when I log in it says I have no products / services (despite receiving a bill for such). Try to link phone number and it says it’s already registered.

Refund

I have been asked to update my bank details as you oweme 4.38. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Tariff Speed up

I ran out of data on my last tariff and my balance is £20, I’d like to stop the current tariff and switch to the £20 bundle. However I tried, and it’s saying I can switch on the 18th of April which shouldn’t be right

Mobile data

My mobile data won't work I have tried resetting it. Also have turned phone on and off numerous times.

Arrears

I am currently in arrears and would like to pay this aswell as discuss cancelling my sim contract

Loss of service since the 21st of February and no real answer.

I have not been able to make calls since the 21st of February, been in contact with o2 multiple times and everytime I’m told that a phone mast isn’t working and engineers are working to solve the issue. I was offered ‘compensation’ in the form of £40...

Cancelling my new sim only a/c

I have a sim only a/c which has not been used, the phone I bought is faulty, I cannot get to talk to anyone, have returned the SIM but still getting messages on the app re payment date, upgrades etc. I have written to O2 on the hope they will cancel,...

Replacement Phone

Hello - so I did a Switch Up online last Wednesday (20/04), all went through and I got my new phone Thursday 21st. Unfortunately the new phone was faulty and would repeatedly shut down during set up. I called o2 on Thursday and they arranged for a re...

Pay Bill abroad - I cant access my O2 and cant receive text as the lines been cut off

Hi, I am in the USA, I have a contract back home in UK and haven't paid the bill, I want to pay it but can't get access to my O2 as I don't have the sim card & the eSim which is on my friend phone back home has been deactivated due to no payment, I t...

Cant order online

Hi I am trying to order a new phone but cant get past the checkout

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