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Making payments

Lxurie
Level 1: Joiner
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I thought i tried to pay my monthly bills early, but it looks like i've made an extra payment. How can i tell? Thanks.

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Cleoriff
Level 94: Supreme
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Hi @Lxurie

You can check in My O2 by viewing your bill via this route. It will show on the last page

https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096

Or ring customer services https://www.o2.co.uk/contactus

(which is probably the quickest way if your bill hasn't been generated yet)

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 122366 Posts
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Hi @Lxurie

You can check in My O2 by viewing your bill via this route. It will show on the last page

https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096

Or ring customer services https://www.o2.co.uk/contactus

(which is probably the quickest way if your bill hasn't been generated yet)

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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It will show as a credit in your MyO2 http://www.o2.co.uk/myo2
Bill credits are preceded by a minus sign, ie -£21.00 for example.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
Former Staff
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Hi @Lxurie, and welcome to the Community sunsunflower Did the advice above from @Cleoriff and @MI5 help you find out more about your payments?

 

Please let us know if you're still stuck, or if it's all sorted slight_smile

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Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
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