Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade

Im a 02 customer when is ok to change my mobile

Resolved! Contact US - Online Chat

The Contact Us - Chat is failing with a Server 500 error, so I can't speak to a customer Rep without calling? Is this going to be fixed anytime soon? Thanks

Resolved! Cant get a phone sigbal in my house ! Never been a problem befor

?

Resolved! Sim arrival

I ordered a sim on contract on Thursday and got accepted and it says will arrive within 1-3 days.. My question is do o2 class Saturday as a working day and what is the chance of it arrive on or before Saturday

Resolved! LG Stylus 2

Just received my new LG Stylus 2....all set up ..sim in, but showing no signal. I have checked everything, but still no signal. New sim card set up on Monday so plenty of time for activation. Any ideas what I can check. I am def techno challenged.

Resolved! Getting out of o2 refresh

Unfortunately I dropped my phone and it's now broken. I have just £18 left on my device plan, if I pay this can I then cancel my airtime plan? I did want to remain with o2 but they are asking for £7 more a month for exactly the same phone, with exact...

Resolved! Mobile phone lost and want to replace the sim

Hello, I got my phone stolen today which has a contract in O2 pay Monthly My name is Jiawei Luo I got a insurance in Barclays but I really need to get a replaced SIM card as soon as possible and the recipient address is same as my bill address Pls sh...

Resolved! hello I contract to q2 and I have insurance and unfortunately I lost my phone. what should I do to q

hello I contract to q2 and I have insurance and unfortunately I lost my phone. what should I do to qualify for my insurance?

Resolved! Haven’t heard back from o2 insurance

Hi, last Friday I damaged my iPhone 8 by dropping it which resulted in a cracked screen. I called my insurance on Monday to report the incident. The lady said the phone has not been connected to the o2 network since 23rd March and asked the reason fo...

Resolved! 25GBTarrif

So it says "25GB tariff with 25GB added each mth for 24 mths. See terms" Does this mean that you get 25 the first month and 50 the second and 75 the third and so on or is it just their technical way of saying you get 25 renewed each month? Thanks

O2

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