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Level 1: Joiner
wendylois
Posts: 2
Registered: ‎28-12-2014
Accepted Solution

SIM only at end of contract

on ‎04-07-2018 09:04

My contract is ending soon. I planned to change to another supplier but, if I stay with O2 but change to a SIM only plan will I keep the same SIM card? Thanks.
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Level 49: Rootin' Tootin' 
gmarkj
Posts: 6,680
Registered: ‎26-03-2014

Re: SIM only at end of contract

on ‎04-07-2018 09:11

Yes - you would need to call customer services and they will swap you to the tariff you choose.
Make sure you do this, particularly if you got your current contract from a 3rd party as otherwise you will be paying for device + phone...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Level 1: Joiner
wendylois
Posts: 2
Registered: ‎28-12-2014

Re: SIM only at end of contract

on ‎04-07-2018 09:19

Thank you. I really don't want the hassle of changing the SIM card and possibly losing saved info on it.
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MI5
Posts: 114,179
Topics: 569
Solutions: 15,377
Registered: ‎04-04-2012

Re: SIM only at end of contract

on ‎04-07-2018 09:25

You shouldn’t have anything saved on the sim these days anyway but as long as you do the transfer through o2 customer service on 202 you won’t need to worry about it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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