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Level 1: Joiner
Posts: 1
Registered: ‎02-07-2018
Accepted Solution

Making payments

I thought i tried to pay my monthly bills early, but it looks like i've made an extra payment. How can i tell? Thanks.

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Posts: 87,968
Topics: 738
Registered: ‎14-01-2013

Re: Making payments

[ Edited ]

Hi @Lxurie

You can check in My O2 by viewing your bill via this route. It will show on the last page

https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096

Or ring customer services https://www.o2.co.uk/contactus

(which is probably the quickest way if your bill hasn't been generated yet)

*The Game Is On*

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Posts: 101,924
Topics: 550
Solutions: 12,993
Registered: ‎04-04-2012

Re: Making payments

It will show as a credit in your MyO2 http://www.o2.co.uk/myo2
Bill credits are preceded by a minus sign, ie -£21.00 for example.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Making payments

Hi @Lxurie, and welcome to the Community sunsunflower Did the advice above from @Cleoriff and @MI5 help you find out more about your payments?

 

Please let us know if you're still stuck, or if it's all sorted slight smile

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