on 29-09-2014 07:49
29-09-2014 08:04 - edited 29-09-2014 08:14
29-09-2014 08:04 - edited 29-09-2014 08:14
on 29-09-2014 08:48
@Loss wrote:
O2 network services say that there is a mains power issue with the mast at Alexandra Palace...
This would definitely cause an issue.
Have you considered raising a complaint?
on 29-09-2014 09:36
on 29-09-2014 09:36
on 29-09-2014 10:01
on 29-09-2014 10:01
@Anonymous wrote:
I'm the same poor signal
Some generic help here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833
We might be able to help more if we have more detail of the problem from yourself.
on 29-09-2014 10:13
on 29-09-2014 10:16
on 29-09-2014 11:02
on 29-09-2014 11:02
If this has been going on for an unreasonable amount of time follow the complaints route. Be resolute and keep following it up. Others have been allowed to give the handset back and walk away from the contract without penalty.
on 29-09-2014 15:39
on 29-09-2014 15:39
As this fault is due to a mains power issue then O2 may have to wait for the relevant power network to remedy the fault and their priorities will be different to O2's.
Follow up on the complaint as you still have the issue and if necessary escalate it to the CEO's office.
on 04-10-2014 13:12