cancel
Showing results for 
Search instead for 
Did you mean: 

Roaming query

dennis1
Level 1: Joiner
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:

On holiday in Turkey with my partner, both have 02 monthly accounts. Each of us has switched off 'data roaming' and 'mobile data' but her phone (Samsung) is showing an 'R' and a signal which we presume means it is roaming and potentially incurring unwanted costs. She received an 02 text on arrival outlining costs though I did not and my phone (OnePlus) bar says 'no services'. Not sure why we received different treatments... In a villa using WiFi but concerned my partner is exposed to roaming charges. 

 

Can anyone help? 

Message 1 of 4
360 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 147762 Posts
  • 639 Topics
  • 28355 Solutions
Registered:

@dennis1 

Phone can still be roaming for calls and texts even with data turned off.

If only using wifi, turn on airplane mode then enable wifi.

Guide: Roaming MegaGuide 

Guide: Roaming in Turkey and Cyprus 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
349 Views

dennis1
Level 1: Joiner
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Thank you MI5 for your very prompt and informative reply! I will get her to do this when she's up! I had always thought airplane mode disabled WiFi too, but I see that while this is initially the case you can then toggle WiFi on. You learn something every day.

Message 3 of 4
345 Views

MI5
Level 94: Supreme
  • 147762 Posts
  • 639 Topics
  • 28355 Solutions
Registered:

You're welcome @dennis1 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
333 Views