Keeping Number on upgrade directly through O2

[Puddycat]

Hi, I decided to contact O2 to see if they could match a deal I'd seen through a third party provider, but still on O2 network. They came up trumps :-), and it was actually slightly cheaper.  However, I'm still a little confused as to how I keep my number, and stupidly I forgot to ask when I phoned!! Grrr.

Do I just insert my current sim into the new phone and fill in the keep my number form. My phone is due tomorrow, and my tariff has already changed to the new one. Sorry if this has already been asked 😉

[Cleoriff · Accepted solution]

Hi @Puddycat 

Just use your old sim if it fits. Which is what many people do.

If not then fill in the keep my number form, or do a sim swap.

Guide: Sim Swap: a mini guide 2017 update 

[Puddycat]

Thanks. If I need to fill in the form, is this for my old sim, or for it to be transferred to the sim that is supplied with the phone?

[Cleoriff]

@Puddycat 

It's from the old sim as this is the one you want to swap to.

[MI5]

@Cleoriff has said, if your old sim fits, just use it in the new phone @Puddycat 

No need to risk being without a working sim unless you really need to.

[Puddycat]

Ok. Thanks for help

[Cleoriff]

You're welcome @Puddycat 

[Grazina]

Hi. I have a contract through carphone warehouse with O2. Contract will expire end of this month. How I can make sure I can keep my number and it won't be blocked?

[Cleoriff]

@Grazina 

You can choose to UPGRADE. Either to a new device/contract, or if you want to keep the phone UPGRADE to a sim only contract.

If you do nothing your contract will just keep rolling on month by month.

You won't lose your number if you choose any of the options given.