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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 272484 Views
  • 2 replies
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Resolved! How can I contact O2 from overseas to cancel my contract?

I have a 12-month SIM-only contract that is ending shortly, and I don't want to continue paying for it after the 12 month period ends as I no longer live in the UK. It seems that O2 are only taking urgent calls which is completely understandable, but...

ally3110 by • Level 1: Joiner
  • 1494 Views
  • 4 replies
  • 0 kudos

Resolved! 4G & WiFi Calling not working

Hi,I recently took out a SIM only, ported my number on Tuesday. The only thing that doesn't work is can't activate 4G and WiFi calls. They're are activated on my account and that was confirmed by an O2 agent yesterday. They even said they'd reprovisi...

Danjaq by • Level 1: Joiner
  • 1699 Views
  • 8 replies
  • 0 kudos

Upgrade

I wanted to know if I am able to upgrade my phone only but keep my same tariff. As I am happy with everything I have but thought I could give my daughter the phone for her o2 contract sim into and I keep my one I have.

Mac78 by • Level 1: Joiner
  • 709 Views
  • 1 replies
  • 0 kudos

Water-damaged phone

Help. My Nokia 5 fell in a water trough (only for about 5 seconds). I've since received and opened a text message, but now the phone is activating on its own accord, flicking through its functions willy-nilly, but I can't get the controls to respond ...

Rimesman by • Level 1: Joiner
  • 725 Views
  • 2 replies
  • 0 kudos

idata bolt on disappeared

Hi there, my idata bolt on has disappeared, which means no visual voicemail. Neither the app or the website gives me the opportunity to add that bolt on. Of course, I can't message help and am discouraged from calling customer services. I've tried th...

O2 OPEN - Kept showing Old Contract - Now Shows Inelligible

Hi Anyone I upgraded roughly the beginning of March from an O2 Refresh tariff and phone, to another O2 Refresh tariff and phone. I was told about the discount I could get during my call with the sales advisor, who checked and confirmed the company I ...

lex8P by • Level 1: Joiner
  • 495 Views
  • 1 replies
  • 0 kudos

Mobile Data not working

Hi All, My Myo2 app and online states if have 3.99GB of 6.99GB but i can't get mobile data on my phone as it says i have no data. if that makes sense. I even put a 2gb bolt on yesterday and have have a email confirmation, usually by text. Has anyone ...

Help with my tariff charges

Hi, I am currently on a £10 pay monthly Sim only tariff. I’ve just checked my bill statement and I’m actually being charged £10.53 for the tariff (plus an additional £2.60 VAT). Has anyone else had an increase in their tariff? (I switched to the new ...

EDuggins by • Level 1: Joiner
  • 716 Views
  • 2 replies
  • 0 kudos

IMEI and Insurance

If I take out a new contract with device and insurance, do I have to do anything else to register the device? Has this alread6 been done by O2?Can't get through on the phone line to make a new claim. Can this be done on line?

Joam76 by • Level 1: Joiner
  • 733 Views
  • 3 replies
  • 0 kudos
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