Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

iPhone SE

Hello, Sorry for the querry - I was hoping to be able to contact someone at O2 directly but can't find an email address so was wondering if someone on this community could help me out. I'm looking at upgrading to an iPhone SE 2020 from my current SE....

Close device plan credit agreement

I made the final payment on my device plan a month ago but the credit agreement is still showing as active when I check my credit report. It also still shows up when I check My O2. It shows the balance as zero, but it’s still showing I have a device ...

Broken iPad screen

I need a replacement screen for my sounds iPad I have insurance cover how do I go about getting it replaced ?

Resolved! Billing date

I requested my billing date changed to the 6th of every month, I've managed to pay 20 off my bill with 30 left to pay, I've just come out of lockdown and o2 decide to charge me extra 3.50 due to late payments, absolutely outrageous

Resolved! Payment increase

How can I contact O2 to explain why my tarriff doubled in March?

Resolved! Disney + on my new iPad 2019

Hi ' I ordered and have now received my new iPad 7th gen on a monthly plan , the offer was I get 6 months free of Disney + and chose it as an extra when prompted . How do I activate it? I've downloaded Disney and all its offering me is a 7 day free t...

Resolved! Going to get blacklisted if I cant speak to somebody ..... Tried everything....Help!

Hi all... I have an account with O2 which had 4 contracts on it. I ported out one of the numbers as it was my wifes and she wanted to go elsewhere.It had 2 months left on the contract and it said I would have to pay £64, which is fair enough. Bill ti...

Huawei P20 Pro not recording sound.

My Huawei P20 Pro has stopped recording sound again when recording videos.

Resolved! iPad frozen/not powering on

I currently have a pay monthly plan for an IPad Air and up until today it was working fine. However upon trying to use it today it powered itself off and is currently glitching between a white screen with the Apple logo and going completely blank. I ...

Resolved! sim change

I'm on a sim only contract and have an old iphone. Howeverm my son has given me his old iphone SE but the simcards are a different size. I cant see anywhere on the website how to order a different sim,cant get through on the phone and cant see live c...

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