Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Remove cap/ buffer

Hi I seem to have a buffer or cap on the extra I can spend on my phone. So if I enter a text competition I get a message saying I can’t enter again ect. How do I remove this

Sim only contract to 02 refresh

I just got a 18 month sim only contract with 02. I got told that in three months, I can upgrade to 02 refresh with a device. I would like to know whether I will undergo another credit check

Resolved! Upgrade due + ipad

My upgrade is overdue but I don’t want to upgrade my phone as my 8 is still going strong, I’m dropped it down to a cheaper rolling monthly payment but I want to get an iPad? Can I do this without it stoping my phone from working I.E it thinks that’s ...

Resolved! Order a new SIM card

Hi o2 communityI upgraded to the iPhone Pro max a few weeks ago online and o2 asked me if I wanted a new SIM card which I pressed noSince then I've read the iPhone Pro max needs the new SIM card to work much faster,is this true and if so how do I now...

Resolved! Overpaid Current bills via for Current month due when missed air plan bill month before

i have made five payments over £200 this month for my device and airplan contracts with O2 for my phone. My normal total combined both plans is just over £56. I was unable to pay £15 something for my device plan last month and O2 contacted me to say ...

Resolved! Insurance claim with no phone

I broke my phone and have been searching the o2 website to try and find out how I can make a claim without having to phone up, as my phone is obviously out of use. Wondering if anyone here would know where i should email/who I should contact. I pay f...

Resolved! SIM change

Hi, I've just upgraded from an s8+ to an s20+. My question is will I be able to do a straight chip swap as i want to keep my old number and will my original chip be 5g? My new tariff is working with my original chip. Thanks.

Resolved! Return/refund time frame

Hi allI just wanted to ask if theres anyone who recently returned something back to o2? I returned a phone back to them within the 14 days cool off period, I paid extra for tracking and they got it on the 23rd May and called o2 they still not flagged...

88222 - £1.50 per message

Hi All, Does anyone know how I find out how to stop charges from 88222 - £1.50 per message. £7.50 worth so far this month on my daughters phone. I've tried texting stop to 88222 as it's not something that has knowingly been signed up to. Many Thanks!

Resolved! Loyalty to 21500

Do I leave spaces, or put a comma between the different telephone numbers that I’m listing in the body of the text?

O2

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