on 22-06-2024 11:56
Hi all, I have requested my number to be ported from EE to O2 on 20th June, my EE sim is now deactivated since yesterday (21st June) which was the port date advised by O2. When I swapped the new O2 sim I noticed that my number wasn't ported and now nobody can reach me. Anybody able to help please, Thank you
on 22-06-2024 16:00
Keep rebooting your phone as the port is in progress.
24-06-2024 13:38 - edited 24-06-2024 13:39
24-06-2024 13:38 - edited 24-06-2024 13:39
Hello Mi5, thanks for replying, I kept doing that and even at this moment it did not happen.
Spoke to someone from customer service and they suggested to wait until Monday and also rebooting the phone occasionally but honestly, it is a bit disappointing.
Thank you
on 24-06-2024 13:49
on 24-06-2024 13:49
Chase them up again @igorstati if nothing has happened.
Guide: How to find help & contact O2
27-06-2024 10:32 - edited 27-06-2024 10:33
27-06-2024 10:32 - edited 27-06-2024 10:33
Hello Mi5
That's exactly what I did repeatedly, as of this day it hasn't happened (27th June), however on the last interaction I have been offered an apology and 10£ compensation for the inconvenience, also I was told it would take up to 5 working days to resolve this issue.
Now it's a waiting game