I've paid off my device but still being charged airtime

[chrisbu123]

i paid off my o2 contract in february for both device and airtime. its may and ive just been charged for airtime. why is this?

[Cleoriff · Accepted solution]

@chrisbu123 

You have to give 30 days notice to cancel airtime.

I would give customer services a call tomorrow https://www.o2.co.uk/contactus

[MI5]

@chrisbu123 unless you asked to specifically cance the airtime it would continue on a rolling 30 day basis. 

You'll need to call customer service to check if it was cancelled or not. http://www.o2.co.uk/contactus

[jonsie]

You need to give them 30 days notice and close the account

#https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

[Bambino]

@chrisbu123  If you're moving to another network and want to keep your number, see this link: https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

[Anonymous]

1. @chrisbu123 @Did you give them notice or just paid the device plan? 

[pgn]

Correcting all the weird typos in the Subject: line - Lithium really needs a boot up the bum sometimes 

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