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Level 1: Joiner
Posts: 1
Registered: ‎17-05-2019
Accepted Solution

Why has my airtime plan doubled?

[ Edited ]

Why has my airtime plan doubled

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Posts: 76,633
Topics: 700
Registered: ‎14-01-2013

Re: Why has my airtime plan doubled?

@Doomed 

As no one here has access to your account, we can't answer that question. You would be better to contact customer services and ask them https://www.o2.co.uk/contactus

Don't use Live chat.

Best of luck and welcome to the forum Welcome

*The Game Is On*


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Posts: 90,322
Topics: 539
Solutions: 11,792
Registered: ‎04-04-2012

Re: Why has my airtime plan doubled?

@Doomed 

Login to your MyO2 for a full bill breakdown http://www.o2.co.uk/myo2 

If you let us know what the extra charges are for we can possibly advise further. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Why has my airtime plan doubled?

@Doomed Have you upgraded your tariff by any chance? 

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Level 28: Ingenious
Posts: 4,262
Registered: ‎03-08-2018

Re: Why has my airtime plan doubled?

Hi @Doomed 

Need to contact Customer Services soonest.

I phoned them this morning at 08.30 am perfect time.

Good luck hope you get sorted out soon.