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Level 1: Joiner
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Registered: ‎19-05-2019
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I've paid off my device but still being charged airtime

[ Edited ]

i paid off my o2 contract in february for both device and airtime. its may and ive just been charged for airtime. why is this?

 

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Registered: ‎14-01-2013

Re: ive paid%20of%20my%20device%20but%20still%20being%20charged%20airti

@chrisbu123 

You have to give 30 days notice to cancel airtime.

I would give customer services a call tomorrow https://www.o2.co.uk/contactus

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Registered: ‎04-04-2012

Re: ive paid%20of%20my%20device%20but%20still%20being%20charged%20airti

@chrisbu123 unless you asked to specifically cance the airtime it would continue on a rolling 30 day basis. 

You'll need to call customer service to check if it was cancelled or not. http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Re: ive paid%20of%20my%20device%20but%20still%20being%20charged%20airti

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Re: ive paid%20of%20my%20device%20but%20still%20being%20charged%20airti

@chrisbu123  If you're moving to another network and want to keep your number, see this link: https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

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Re: ive paid%20of%20my%20device%20but%20still%20being%20charged%20airti

  1. @chrisbu123 @Did you give them notice or just paid the device plan? 
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Registered: ‎11-04-2012

Re: I've paid off my device but still being charged airtime

Correcting all the weird typos in the Subject: line - Lithium really needs a boot up the bum sometimes Rolleys


 

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