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I've paid off my device but still being charged airtime

chrisbu123
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i paid off my o2 contract in february for both device and airtime. its may and ive just been charged for airtime. why is this?

 

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Cleoriff
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@chrisbu123 

You have to give 30 days notice to cancel airtime.

I would give customer services a call tomorrow https://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
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@chrisbu123 

You have to give 30 days notice to cancel airtime.

I would give customer services a call tomorrow https://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
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MI5
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@chrisbu123 unless you asked to specifically cance the airtime it would continue on a rolling 30 day basis. 

You'll need to call customer service to check if it was cancelled or not. http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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Bambino
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@chrisbu123  If you're moving to another network and want to keep your number, see this link: https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

I DO NOT WORK FOR O2



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Anonymous
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  1. @chrisbu123 @Did you give them notice or just paid the device plan? 
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pgn
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Correcting all the weird typos in the Subject: line - Lithium really needs a boot up the bum sometimes Rolleys


 

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