Pay Monthly
Get help and support from other community members with your Pay Monthly service.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 111350 Views
  • 15 replies
  • 5 kudos

can i use o2open discount

Hello can anybody confirm if o2 open discount can be used with the samsung galaxy edge plus.Thinking of preordering but been told both it is useable and it may not be useable. Can somebody please confirm?

Anonymous by Not applicable
  • 2036 Views
  • 5 replies
  • 0 kudos

Samsung and Problems

Hi, So my Samsung Galaxy S5 died while in my drawer in work. Its a new phone of only 3 weeks so I was surprized when i couldnt power it on. I took out the battery, put it back in and it still refused to start. I plugged in a charger, charged it for a...

Anonymous by Not applicable
  • 2132 Views
  • 14 replies
  • 0 kudos

Resolved! 2 month bill

I went in to my local o2 shop to end my contract as it had finished and was told it was sorted but have no received a bill for 2 months work of the contract even thou it was paid up in full and the device plan was settled

Anonymous by Not applicable
  • 3974 Views
  • 7 replies
  • 0 kudos

Resolved! End my contract

I want to end my contract (without returning my device) but I'm abroad and I won't be back in the UK until next yearI've tried so many times before I left but it was so hard to speak to somebodyI am aware of paying the leftover fees for my device. Ho...

Anonymous by Not applicable
  • 4130 Views
  • 4 replies
  • 0 kudos

Resolved! nano sim

hi All! with my upgrade I ordered a new phone samsung galaxy s6 which have a nano sim ,and I currently have a Sony xperia z1 which have a micro sim .And my question is: Will the O2 send a new phone with nano sim with it or I will need to go to the st...

Anonymous by Not applicable
  • 2676 Views
  • 4 replies
  • 0 kudos

Door swap?

Hello, I recently ordered the Galaxy S6 on contract, upon receiving it I noticed a black dot under the screen to the bottom left, the advisor via Live Chat said that she had ordered a door step swap within 1-3 working days, has anyone ever done this ...

Paul112 by Level 2: Apprentice
  • 2980 Views
  • 5 replies
  • 0 kudos

If it works, fix it... with 2 bills!

So, i've just completed a customer survey and this is what i put, i wanted to share this with everyone, since, i think that having 2 bills is just a little silly. Hopefully anyone else having the same problem can post their own experiences here and, ...

Anonymous by Not applicable
  • 4899 Views
  • 10 replies
  • 0 kudos

Resolved! balance

What is the number to check my balance on sim only

Anonymous by Not applicable
  • 3227 Views
  • 8 replies
  • 0 kudos

useless

why is the customer support team so uselessthe complaints team are just as bad

Anonymous by Not applicable
  • 2267 Views
  • 23 replies
  • 0 kudos

Resolved! Replacement SIM Problem

Good Afternoon, I am using this messaging service becasue I have made two visits to O2 shops, phoned the Customer Helpline from an O2 Shop, the O2 chat is busy and I can't resolve my problem. I lost my phone on holiday last weekend. I picked up a rep...

Anonymous by Not applicable
  • 2836 Views
  • 9 replies
  • 0 kudos