Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Return Center Open?

is the return center still open. Im running out of time to return a handset and dont want to send it if its not open

Resolved! Change to a SIM only contract - how do I do this now my 24 month contract has ended?

I have had a 24 month contract with an iphone 8 which ended on the 15th March I would like to move to a SIM only deal. O2 have a good one at the moment with Disney+ as an incentive and I would like to do that. I have tried to do this on the app or on...

Resolved! My Apple Watch tariff

I would like to cancel my watch tariff as I don’t use it no more.

O2 bill unpaid - device disconnected

HiMy device has been disconnected, I left it too late to contact due to anxiety issues. I'd like to discuss my options regarding paying my owed debt. Thank you.

extra £100 when tradeing in phone

Hi, i upgraded my phone and was told instore that i would get an extra £100 for my phone when i trade in my old phone. i was told to bring my old phone back into the store when ive moved all contacts, pics etc onto my new phone and they will send it ...

Transferring number from O2 to new O2 sim

I've recently got a new contract with O2 and want to keep my old number. I've used the online form to transfer the number, before 5pm yesterday, said it would be done next working day (today) but my old number is still working even though they said i...

Number porting problems

Hi All, I have been trying to get my number ported across from plusnet for days now. I have called O2 loads of times and they can't tell me anything, they just say they don't know when it will be done. So now I have a new phone with a phone number th...

Remove bars

Can i remove the bars i set up before in my account, no one is answering phone or chat

Resolved! Porting number issue

The porting procedure started 24 hours ago. My old numbers( I have ported 2) are inactive and I am still with temporary numbers from O2.I am missing lots of important calls like some medical appoitments cancelled and no one can rich me to let me know...

Transfer of Number from EE to O2

I chose a new contract with O2 from EE, got phone Monday 23.03.20 and received text stating my number will be transferred on 25th. It is now nearly 7pm on 25th and my EE account has been closed for hours but O2 number not updated to my new number. Ho...

O2

Forum Posts