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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancellation

Hello,So my contract finishes on 31st July 2020I am being told that I can upgrade at the moment for free and my device plan has been paid off. My question is: can I cancel the contract with O2 completely(say if I wanted to change network provider for...

How long do you have to have lived in the UK?

Trying to use the "upgrade" offer but I'm stuck at "how long have you lived here".It's only accepting UK addresses and I've moved only 4 month ago. Is there a "time limit" for this?TY

Travelling to Albania

Hi.Im travelling to Albania in the next few days, wondering if i can use mt data allowance over there.Thanks

ims registration

Still struggling to get wifi calling working. 30 mins on phone with support yesterday but no progress... my wife's identical A40 works fine on EE wifi calling on our home network but mine worked for a couple of months then has refused to pick up O2 w...

Unlocking my phone network to use a new sim.

I have tried unlocking my device to accept new sims but i have entered it incorrectly more than 5 times so that the device is now hardlocked so i need the master reset code as im unable to use my new sim card until this is resolved, any help?

Resolved! Credit check

I've placed a new order and have been advised I'm being referred but no one can tell me what's going on just to wait for an email and have a wonderful day

Resolved! Can send texts but can’t receive them

I’ve just recently bought a new phone and have moved from id mobile to o2, I’ve kept the same number so have switched it from Id mobile to o2 however I am able to send texts but I am not receiving any. Can you help?

Resolved! Using my o2 in Switzerland.

Hi Im planing to go to Switzerland in two weeks for a month? It will be an extra charge or it will be the same charges like in UK(Unlimited calls/texts/data as I have in UK)? I have my travel bolt active aswell. Thanks for your help.

Resolved! O2 App showing incorrect plan details

Now that the App is back up and running there is an issue of it not showing correct plan details. Before the App went down I had a monthly allowance of 10GB on checking this morning it’s now showing 5GB; will this rectify itself or will I need to con...

Sim swap not working help

Uber desperate for advice if anyone is in the know. iPhone Xr stolen 3 days ago. Following advice of person I spoke to at 02 when I reported phone missing, went into 02 next day with old handset (iPhoneSE) and got new sim. Told sim should kick in wit...

O2

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