Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Sim Card

I havent received my second sim card and still being charged, what department do I contact to cancel the second sim and get refund?

Resolved! Upgrading online after store closure

Hi, in Feb I put a holding fee on 2 S20 ultras as we wanted the ear buds. As the stores have closed, if I upgrade online will we still get the buds and the holding fee back?

Cancel free trial

I had 3 months free trial with 'Calm' app and i'm at the end and need to cancel it. As o2 are not taking calls unless urgent, how can I do this? It can only be cancelled via o2 via phonecall.

Resolved! Charged for using emojis

I’ve just been charged for sending a text message to my sister as if it was an MMS. All I can see is that it has an emoji in it. I’ve sent her loads of texts with emojis before and never been charged, so why now?I’ve also been charged twice for each ...

Text received re bill payment

Hello. I have just received this text message but appears to be from a mobile number. I asdume it's a scam? O2:We were unable to process your latest bill. In order to avoid fees, update your payment information via:

Cancel SIM Only

Hi AllI can we cancel my Daughters SIM Only account?We cant get thru to 02 and cant see anything on My 02 Account.We have recently upgraded her to a new Pay Monthly Account with a new number.Thanks

Resolved! Nhs discount

I was told I could get the nhs discount. When I try to log my work email it tells me it’s being used. I was also told on the phone I could upload a pay slip.Now the phone lines are for essential stuff only.The o2 emails being returned and the gurus a...

New iPhone / contract transfer

HiI’ve had o2 for years & was due for an upgrade (handset was paid off so only paying for use), I found it was cheaper going through car phone warehouse & taking out a new contract. (Still with o2). How do I go about closing my existing / previous co...

Covid 19

Are 02 helping people with there bill during the covid 19 lock down

Proof of usage

I call your customer service 4 times to ask for proof of usage and everytime they told me because I need to receive it in maximum 24h but nothing.Now isn’t working any more .How I can contact O2 by email or in different way because I really need that...

O2

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