Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upgrade Enquiry

Hey just wondering if anyone knows if this is possible before ringing up in such a busy time. I want to upgrade my contract (The phone currently with contract is my mums but im the account holder) She wants to keep that phone and her number. (Hopeful...

New sim

Hi, always been with 02, very happy but purchased 2 new 02 SIM only cards from Carphone warehouse,1 for me, 1 for my daughter. I haven't put the new SIM in either phone yet, iPhone X & iPhone XR.Do I need to actually switch the sims as my online acco...

Network help when abroad & Imessage help

So I got an iphone XR, my previous one was stolen and I ordered a new one - I live in France so i had to get it delivered by mail from my family in the UK. I am now stuck here because of the virus, so I cannot go back to the UK. 1) I called O2 from m...

Number Transfer

I moved from EE to O2, called up O2 customer services and gave the EE PAC code and required information 3 days ago. My original number looks like it has been moved on my O2 account and I have added it to my iPhone as my number but calls and texts are...

cannot access my apps/playstore, please help as urgently needed for work

Hi I cannot access Playstore to enable my work's new app, which I need to work from home. Can you help at all? I haven't been able to access Youtube, or Gmail app (without going via google at least), I'm so bad at technology so please can anyone help...

Device plan

Does anyone know the different between a device plan and pay monthly?Because I did the o2 refresh and thought I had upgraded my contact to another contact but when looking on my o2 it says device plan and airtime plan what’s the different?

Grossly overcharged by O2

Hi can anyone help? I have been overcharged by O2 due to a technical issue I spoke to them last month. They changed my tariff ithout my knowledge and I have been charged over 300 pounds on a pay as you go which is usually 10 pounds a month. I can't g...

Online payment%20keeps%20failing

I cannot make a payment online. It keeps failing. How can I pay my bill

Myo2 Account locked

I’ve been trying to log into my account to pay my over due bill, for the past few days it keeps saying error. Then I received an email saying I had to pay my contract in full. Is there any way this can be sorted? I can’t call because my networks off ...

download old bills after leaving O2

Hi, can anyone tell me how to download previous monthly phone bills after leaving O2 please?

O2

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