Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Ported number

My existing number was meant to be ported over from Virgin to O2 on Friday. Still hasn’t happened. Please sort / help.Thanks

Resolved! Contract

Am I allowed to have 2 phone contract at the same time?

Upgrade

Can I change my upgraded phone once I've ordered it? It's not due to be delivered until Monday.

Resolved! New contract extras

Hi, Does it mean if you already have a Prime subscription you can't benefit from the 3 months Prime Video extra? When I goto redeem it it says something along the lines that my Amazon account is not compatible with the offer.

Wrong contract for last 2 years

Hi all, I believe I've been on the wrong contract or the account wasmt updated like ot should have been.We are off to the usa today and after being charged an high amount for my trip to cape verde last year I added the travel bolt on.Now here's where...

Contract

hello. I would like to cancel the contract I had until January 9, 2020.Katarzyna Jablonska

Replacement Sim

I lost my SIM card ordered a replacement but my device says no service how do I get my sim to activate without my old SIM card

Resolved! Do O2 report SIM-only contract to all three CRAs?

Hello there, I recently switched to an O2 pay monthly SIM-only contract. The account is being reported to the Equifax credit reference agency (CRA). Purely out-of-interest, will O2 also report to the other two CRAs (Experian and Transunion)?

Resolved! Cancel Contract within 14 days

I Very recently upgraded my device on my contract but have quickly realised I am unhappy with my new phone. I wish to return it but had several questions I wished to ask:-I know I can return the Item within 14 days of purchase, but are there any cond...

I use face recognition and a pin but have forgot my pin and can't unlock phone

Is there another solution to opening my phone as going onto the o2 site I have to put in a code they send to my phone to verify it's me getting onto my account!

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