Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Overcharged despite ending contract

My contract came to an end in August 2019 - I cancelled in store. However, I was still charged, despite moving abroad to Vietnam and not using my sim. I spoke to an advisor in December when I was back in the UK and she re-cancelled my contract for me...

Resolved! 6s overheating%20and%20turns%20off

My iphone 6s has started to overheat and become red hot in the top corner by the lense as soon as the phone is in use. It allows 1 call or social media browse then says it needs to cool down. I have deleted recently loaded Zoom app, nothing else new ...

Resolved! Open

I’ve upgraded now and how do I know process my open discount

Whatsapp Hack

My Whatsapp account has been hacked will this effect my phone bill or anything else on my phone? I have reset the phone.

Resolved! Billing text message not from O2

This message I receive d but not certain it's o2 as their name did not apear as sender. O2 app says the bill is paid so very suspicious."O2:We were unable to process your latest bill. In order to avoid fees, update your payment information via: "

Activate my%20Sainsburys%20discount

I want to Activate my 20% Sainsburys discount,but I'm having trouble finding to correct webpage...o2.co.uk/open.sbury? Is that the webpage. Or is there another one. Look forward to any help. Yours Pete

Tariff Upgrade - will I keep my bolt on?

Hi, I'm looking to upgrade my tariff to get more data, but I'm not sure if I'll lose a monthly recurring bolt on I have. I got the phone and contract through Carphone Warehouse, the contract was listed as 30gb of data, but in the myo2 app it shows 15...

Why can't I see a bill breakdown

My bills are like 3 times as much each month [Edit: topic title clarified]

Outgoing barr

Hoping someone could help out, unfortunatly last months bill was paid late, so the late bill and the new bill was paid at 8.20am yesterday, its all updated on my account, tried restarting the phone several times. Any idea when the outgoing barr might...

How to upload a photo

Hello I’m currently trying to unblock my o2 4g so I can use it without any hold ups but can’t seem to upload my photo of my id to the screen

O2

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