Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Reporting a potential scam text.

HiReporting a suspicious text using O2.O2:We were unable to process your latest bill. In order to avoid fees, update your payment information via: [mod edit: removed to ensure safety] Sent from+44 7586 788770Hopefully O2 can look into this

Incoming caller ID

Since an update on my S20 ultra last night, all incoming calls are saying "private number", does anyone know how to solve this? As its telling me I need to contact o2.

How can I cancel my current pay-monthly tariff, and get a new pay-monthly tariff?

Has anyone changed to a different tariff with 02 and been able to cancel their old tariff, but keeping the same number? O2 are offering an upgrade on my existing tariff of 30GB data, etc for £30 but if I search the 02 website, I can get a new offer f...

Payments

Due to not having funds due to being out of work can I extend my contract for 3 months and pause payments just now?

Whatsapp

Is it still free to make a call on whatsapp to a Cyprus mobile number? My mother is 77 and lives alone and my landline bill is going through the roof with everything that is going on right now

Combined Device Plan Payment

I do not understand the combined Device Plan Payment. It is showing £451.96. Does that mean that is what will come out of my account. Please help as i cannot talk to anyone in O2

Resolved! Cell phone number messages from O2

Has anyone been sent a message from O2 by a cellphone number saying your payment didn’t go through which is not normal and then weirdly we called that number and it belong to Vodafone which is suspicious but in the link they say to change your accoun...

Resolved! overcharged

I took out a new sim 13 March 2 weeks later got bill. I havent used the SIM at all. The monthly Bill should be £14.40 after discount instead it has come in at £21.36. Again only 2 weeks no usage. Ive been on hold for an hour and a half not managed to...

Account

My daughter has just received this on her phone IMG_1275.png! The account is in my name and the payment came out on 11/32020! Please could you explain? Thanks

Billing enquiry

I understand we are all under quarantine, all the uk o2 stores are closed. I need my recent paper bill from o2. How would I be able to get this if I can’t go to any store? And when I call customer service they say my enquiry is not important.

O2

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