Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! contract

My 24 month contact is due to end next month. I don't want to upgrade. Will I still be charged the same as I am now? Have searched the site but cannot find anything that helps me.

Resolved! Damaged phone

My phone was run over by a car and all is lost including the SIM card. Can I get a replacement sim from you?

Resolved! Transferring my number to a new network whilst in contract.

Hi, I am seeking to transfer my mobile number to a different network but still keeping my exiting o2 line. Is it possible to transfer my number to the new network, and also obtain a new number from o2 thereby keeping the contract open? Thanks,

Changed billing address with O2 and bank, now can't pay bill

So I accidently cancelled my direct debit a couple of years ago, and have just paid my bill every month manually through the myO2 app with the same card, and it's been absolutely fine. Then today, I've had an issue in that it can't process my payment...

Resolved! Data plan

If I take out a new 36 month contract, is the contract for just the phone, the plan or both

Contract payment

Hi I had my payment come out today but it got refunded but it says I have paid and I'm really confused

Resolved! Using phone in Australia

I’m on the contract with international roaming and am currently in Australia but my data isn’t working. I have data roaming enabled, any suggestions?

Tariff change

Just looked at my usage on my O2 & my data allowance on my tariff has been changed from 100gb per month to 50gb per month??? I’ve never been contacted about this change & I’m still paying the same amount!

Resolved! replacement sim card

can I get a replacement sim card for one off my phones on my account xxxxxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

iPhone XR dropping signal following iOS13 Update

I have an iPhone XR, which was working perfectly fine. Then i did the update onto iOS13, and following that update my phone keeps dropping its connection.I contacted o2 about this, ran some checks about the SIM type ect, then went on to check the mob...

O2

Forum Posts