Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade data

I’d like to upgrade my tariff from 60gb to unlimited for an extra £9 month can I do this short term and then go back to my original tariff? Thanks

I owe nothing yet have been cut off

I changed my bank details of which you failed to arrange your end and now the second phone that I have on pay monthly with yourselves has been cut off and has been for nearly a week. I cannot get through to anyone and there is no option to pay any ou...

Samsung S20 Pre Order - Recycling

I pre-ordered the S20+ and as part of the deal i recycled my old hauwei P20 pro. When the S20+ arrived there was no pack with it for me to recycle my old phone so i contacted o2 and they sent me out a pre-paid envelope to send the phone back to them....

Resolved! Cancellation

I requested to leave O2. I have been sent my final bill out with the balance outstanding. I have phoned customer services several times to settle and they will not answer any calls. I have been informed on the letter that they will be sending it to a...

Resolved! voicemail

Hi, I have a new simcard and old mobile number. I would like to deactivate voicemail. I have Samsung Galaxy A10.On my previous sim card (pay &go) wasn't problem, because there was list of numbers, where I could do so.Thanks for advice

Resolved! blocking multiple calls

i am receiving multiple calls mainly from africa but some others, i block them immediatly but then get another one with a slightly different number, does anyone know how to resolve this please??

roaming charges credit

I'm currently abroad. I've just received an SMS from o2 saying that they are going to credit my roaming charges back to me. What is covered by "roaming charges"? My o2 bill shows that most of my "charges when abroad" are "chargeable records", which a...

Upgrade sim-only account midway through the month

Hi, Wanting to upgrade my sim-only pay monthly account with an 18 month deal. My current month is paid for another two weeks. When I go to upgrade it says "If you confirm, your new tariff will start straight away". What happens to the two weeks I've ...

Leave O2 .... What they don't tell you

O2 have made it almost impossible to leave navigating your MyO2 site..... Here is the easy ,probably the only way quick and easy no stress.. Go to "My details" https://accounts.o2.co.uk/manage then scroll down to the bottom where it says "Leaving O2"...

Resolved! Data problem, upgraded contract out of country

Hi all, I’m currently stuck in Greece due to the corona virus and i upgraded my contract so I could get a bigger data plan. I currently have an IPhone XR and when upgrading I chose to keep the current SIM card I have so my phone would continue to wor...

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