Solved: Re: How do you cancel? - Page 3

Anonymous · ‎24-10-2014

Hi folks,

How on earth do you cancel?

Just been kept waiting 37 minutes on the phone to get through to cancellations. (Option 2 I think it was)

Sorry, but I can't sit on the phone for an hour just to talk to someone.

Would cancelling the direct debit and just waiting for them to write to me be the way to go?

I've got the money sat here to give them.

Cheers

Anonymous · ‎24-10-2014

Doesn't work

Anonymous · ‎24-10-2014

Back where I started, in yet another queue!

MI5 · ‎24-10-2014

Always works - Don't hang on for more than 5 mins....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎24-10-2014

Don't worry, they close in 90 minutes

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎24-10-2014

0 - said "sorry this option is not available" and then when I go on the thinking of leaving us one it says do not press 0 if you are making a payment

MI5 · ‎24-10-2014

Did you use 0 the other day jonsie?
It was working last time I called.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎24-10-2014

After a very rude phone call I am very angry and trying through chat

MI5 · ‎24-10-2014

Oh no, what happened?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎24-10-2014

I doubt live chat will cancel a contract for you.

They'll advise to ring Customer Services

Anonymous · ‎24-10-2014

Absolutely furious at the moment

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