Solved: How do you cancel?

Anonymous · ‎24-10-2014

Hi folks,

How on earth do you cancel?

Just been kept waiting 37 minutes on the phone to get through to cancellations. (Option 2 I think it was)

Sorry, but I can't sit on the phone for an hour just to talk to someone.

Would cancelling the direct debit and just waiting for them to write to me be the way to go?

I've got the money sat here to give them.

Cheers

MI5 · ‎24-10-2014

Help guide here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...
DO NOT cancel the DD - They will just pass your debt on to an agency and you'll get a default on your credit file.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-10-2014

Help guide here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...
DO NOT cancel the DD - They will just pass your debt on to an agency and you'll get a default on your credit file.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎24-10-2014

Hi

Helplink http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

Do not cancel your direct debit. That will cause issues for you.

If yiur moving your number to another network ask for a PAC code. Using that will also cancel yiur contract when the new network uses it.

Anonymous · ‎24-10-2014

My apologies.

Here is the PAC Code help link http://community.o2.co.uk/t5/Discussions-Feedback/Obtaining-a-PAC-Code-from-the-O2-Network/m-p/54427...

Try using Live Chat.

http://www.o2.co.uk/contactus

Anonymous · ‎24-10-2014

I am stuck in this very same phone queue right now....

Anonymous · ‎24-10-2014

Patience certainly is a virtue!

Probably still dealing with the various recent product launches.

MI5 · ‎24-10-2014

@Anonymous wrote:
I am stuck in this very same phone queue right now....

Busy time anyway and people still chasing iPhones and Note 4's

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎24-10-2014

To leave o2?

MI5 · ‎24-10-2014

Just busy for CS in general.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎24-10-2014

Yes thats true, everyone finished work and ringing in

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