How do you cancel?

[Anonymous]

Hi folks,

How on earth do you cancel?

Just been kept waiting 37 minutes on the phone to get through to cancellations. (Option 2 I think it was)

Sorry, but I can't sit on the phone for an hour just to talk to someone.

Would cancelling the direct debit and just waiting for them to write to me be the way to go?

I've got the money sat here to give them. 

Cheers

[Anonymous]

I can feel the vibes. 😁

[Anonymous]

First of all, o2 chat team tell me something completely different to what someone says on the phone. And now its a complete shambles and I cannot terminate the contract, all I want to do is pay and leave that account

[MI5]

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@Anonymous wrote:
Absolutely furious at the moment

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So you've said - but we don't know why?

[jonsie]

Doesn't sound good at all.

Yes @MI5 I used the 0 option on Tuesday ok.

[MI5]

So why can't you terminate?

[MI5]

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@jonsie wrote:

Yes @MI5 I used the 0 option on Tuesday ok.

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Cheers for that

[Anonymous]

Basically I own both accounts but one is under a different name

[Anonymous]

There's the issue unfortunately.

The named account holder has to cancel the account.

[jonsie]

So whoever has their name on the account needs to close it?

[Anonymous]

Which is stupid because I pay both accounts and will be paying the termination fee and they refused to change this account to my name in the first place