Solved: How do you cancel? - Page 5

Anonymous · ‎24-10-2014

Hi folks,

How on earth do you cancel?

Just been kept waiting 37 minutes on the phone to get through to cancellations. (Option 2 I think it was)

Sorry, but I can't sit on the phone for an hour just to talk to someone.

Would cancelling the direct debit and just waiting for them to write to me be the way to go?

I've got the money sat here to give them.

Cheers

MI5 · ‎24-10-2014

Did you not know the security check answers?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎24-10-2014

Of course I do, I am the flipping account holder, just the stupid name

jonsie · ‎24-10-2014

All done for security for yourself, O2 and the name of the person on the account.

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎24-10-2014

So when you call just tell them your name is the name on the account?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎24-10-2014

The name of the account is my mother which I rarely see to be able to do this!

MI5 · ‎24-10-2014

They don't know your mother so call and say your are Mrs Cutiekitty and they'll never know - as long as you pass security it will be fine.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎24-10-2014

Are you not able to see the details in My O2?

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎24-10-2014

I did then they requested to speak to the other account holder, which again is ME argh!

MI5 · ‎24-10-2014

So you need another female to help you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎24-10-2014

Basically yes, its all stupid and I am very angry

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