Hi how do I order a new SIM with same number?

[Nat1]

How do I order a new simcard with my same number on it 

[MI5 · Accepted solution]

Hi @Nat1
The easiest way is to pop into your local store but you can also call or use live chat.
http://www.o2.co.uk/contactus
In store will provide you a new sim, swap your number and credit if PAYG all in a few minutes.

[Cleoriff]

If you do get a sim sent to you... then do a sim swap via this route http://swapmysim.o2.co.uk/

[MI5]

If requested via customer services on the phone it will already have your account details on it and will just need a call to activate it.
A sim swap will only be required if you have obtained a blank sim card such as those sent out with all new phones etc.

[Cleoriff]

I rarely challenge you on technical stuff @MI5 ...but when my husband moved from PAYG to Contract using the same phone, the sim he was sent wasn't blank and he had to do a sim swap? Was this due to the fact that contract sims are different to payg? #just asking...

[MI5]

Yes, that's due to a change of billing platform being required.

[Marjo]

Hello @Nat1! How are you doing?  Please check the advice above and let us know how you're getting on with the SIM. Any additional questions, please let us know! 

[MercedesS]

Hello @Nat1, 

If you're new to O2 or changing your O2 contract, it's easy to keep your mobile number. Take a look here How to keep your mobile number to find out what you need to do. 

Thanks so much @MI5 and @Cleoriff for the help