Solved: used phone sold as new?

Anonymous · ‎02-10-2017

Yesterday I bought what's meant to be a brand new Sony xperia a1 on pay as you go, paid for it £199.

When I brought it home and unpacked it turned out that the device has the screen protector attached to it. The kind of you can buy on eBay for 1.99. I phoned up the store and told them about but they reassured me that this is brand new phone. But they weren't able to give me the answer where the protector comes from and who put it there. Anybody had something similar happened?
Thanks in advance for your replies.

MI5 · ‎02-10-2017

O2 would clearly identify it if it was a pre owned phone.
I can only speak as I find but I've had quite a few Sony phones and my Z1 and Z5 both had screen protectors already fitted and my SP had one in the box.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Cleoriff · ‎02-10-2017

Hi @Anonymous I have checked in the shop and found this one in the AS NEW section https://www.o2.co.uk/shop/phones/?contractType=payasyougo#sort=content.sorting.featured&page=2

If this is the one...then it's definitely AS NEW not brand new?

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MI5 · ‎02-10-2017

My last 2 Sony phones have both had a screen protector fitted from new and they aren't the cheap ones off ebay either.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎02-10-2017

I have checked again and the same phone is showing in the overall PAYG section (in with the new phones) It doesn't have the 'new' sticker on the advert though....(as most of them do....)

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MI5 · ‎02-10-2017

The "new" sticker refers to the model of phone being new, not whether the phone is pre-owned.
Any phones that are not brand new are labeled "like new"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎02-10-2017

Yes. My point is it is showing in both sections....As New and PAYG.. for exactly the same price. That tends to be confusing for anyone buying a phone I think.

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MI5 · ‎02-10-2017

I'm not seeing any "as new" XA1's ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎02-10-2017

@MI5 wrote:
I'm not seeing any "as new" XA1's ?

The picture I took was from the As New section I thought.... (or maybe not as I have just checked again and can't see it) Well done..

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Anonymous · ‎02-10-2017

Thanks for your posts guys.

@Cleoriff

That's the phone I bought. There was no information in the store whether the device was preowned and I wasn't aware of that it could be preowned.

I know o2 sells 2nd hand refurbished devices but they are advertised "like new" and are usually cheaper from the new ones. Not sure what to think of all this. Phone has no sign of wear and tear whatsoever.

Cleoriff · ‎02-10-2017

@Anonymous wrote:
Thanks for your posts guys.

@Cleoriff

That's the phone I bought. There was no information in the store whether the device was preowned and I wasn't aware of that it could be preowned.

I know o2 sells 2nd hand refurbished devices but they are advertised "like new" and are usually cheaper from the new ones. Not sure what to think of all this. Phone has no sign of wear and tear whatsoever.

No I made a mistake @Anonymous. It isn't in the AS New section. It appears to be a new model they are advertising....

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