on 22-09-2017 07:42
22-09-2017 07:46 - edited 22-09-2017 07:48
Hi @Anonymous This isn't customer services so you need to give them a call https://www.o2.co.uk/contactus
Edited to add I have just tried logging into my account via PC and mobile and can get in with no problems at all..
on 22-09-2017 07:57
If using edge, try chrome or firefox.
Also try clearing your cache and cookies as this usually helps too.
Finally, check you are using the correct login details as each new account gets a new login and sometimes people try with an old login which also fails.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 22-09-2017 10:02
Good morning @Anonymous! Sorry to hear you were having problems logging in. Please let us know how you're getting on - did you try any of the suggestions above and did any of it work out?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?
on 03-10-2017 10:18
Hello, I'm really disappointed of your services because I trying a more times to login in into my account, to check my bill, my balance or to pay, but is not working. Can you please reset all my details and to make another account because I really need to have acces into my account, otherwise I don't know how to do. Please someone to help.
Hello @Anonymous, welcome to the O2 community!
If you can access the community, you should be able to access your account here MyO2 link on the top of the page (same information)
Maybe you can even try to reset your account details here: Get help signing in? They have a list of things you can do to make the process a bit easier and if you're on your O2 mobile or tablet or mobile broadband, just go to your settings and turn off wifi: Using your data connection will help us find your account automatically!!! If not, you can always use your personal email or phone number.
Let us know if any of the advice helped you