Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I lost my SIM. How do I get another?

I lost my SIM. How can I get a replacement and keep the old number? Can I do it on line or over the phone?

Resolved! Unauthorised bolt on

How can unauthorised data bolts on be stopped? There seems only the option ot add more on the web site.

Resolved! Unlimited Data

Good morning, I plan on going on holiday to the north of my country for a few weeks, the site that I’ll be staying has no Wi-Fi and so I’ll need to use my mobile data. I only have 1GB of mobile data. When I went abroad I used a bolt-on that allowed m...

cannot acess my account on line

Bought a new phone yesterday but cannot set up my o2 for this phone.My number is [removed]

Resolved! False advertising and branding of loyalty

Hello everyone, I am making a complaint about my recent upgrade and the way it has been advertised and handled in an extremely misleading manner. O2 are currently advertising a sim only promotion of 5GB data and unlimited minutes/texts for £16/month ...

Resolved! a second line

how long do i have to wait before adding a second line to my account

Phone stolen out-of-hours

you can't report it 24 hours. only office hour via the phone and till 11pm in live chat. that's very bad. im so angry on them

Turning off Big Bundle Auto Top Up

How can I turn off Big Bundle Auto Top Up online? No help whatsoever on this site! IK

Resolved! Need help! Cant change card details for payments

Need help! Cant change card details for payments!SPend hours looking for it online, nothing!! Useless web site structure!

Resolved! Contract phone for my child

Hello, Set up a contract phone for my daughter this year linked to my account, she previously had a pay as you go and it was working out quite expensive. I thought this might have been the answer. However, with her new iphone came all the apps and no...

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