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Having more money taken from my account

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Joshcarty
Level 1: Joiner
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‎18-02-2019 09:05

‎18-02-2019 09:05

Hi, I have paid for my monthly tariff but have received an extra charge totally separate from that from O2 of £10 was wondering why this was the case
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MI5
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‎18-02-2019 09:08

‎18-02-2019 09:08

@Joshcarty have a look here to see if it explains anything https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

If not, give customer services a call on 202 and they can explain what the charges are for.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150856 Posts
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‎18-02-2019 09:08

‎18-02-2019 09:08

@Joshcarty have a look here to see if it explains anything https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

If not, give customer services a call on 202 and they can explain what the charges are for.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
Level 86: Prestigious
In response to MI5
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‎18-02-2019 13:36

‎18-02-2019 13:36

@Joshcarty If you're being sent texts and you've been charged for something you never agreed to, you may also want to look at this link: https://payforitsucks.co.uk/

I DO NOT WORK FOR O2



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EmilieT
Former Staff
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‎19-02-2019 08:30

‎19-02-2019 08:30

Good morning @Joshcarty, and welcome to the forum.

I hope the information in the links above helps you understand those charges better, but please do let us know if you need any further help!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? :slight_smile:
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