This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Having more money taken from my account

Go to solution
Joshcarty
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

‎18-02-2019 09:05

‎18-02-2019 09:05

Hi, I have paid for my monthly tariff but have received an extra charge totally separate from that from O2 of £10 was wondering why this was the case
Message 1 of 4
2,194 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 150999 Posts
  • 646 Topics
  • 28767 Solutions
Registered:

‎18-02-2019 09:08

‎18-02-2019 09:08

@Joshcarty have a look here to see if it explains anything https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

If not, give customer services a call on 202 and they can explain what the charges are for.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 4
2,191 Views
0 Kudos
3 REPLIES 3

Go to solution
MI5
Level 94: Supreme
  • 150999 Posts
  • 646 Topics
  • 28767 Solutions
Registered:

‎18-02-2019 09:08

‎18-02-2019 09:08

@Joshcarty have a look here to see if it explains anything https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

If not, give customer services a call on 202 and they can explain what the charges are for.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
2,192 Views
0 Kudos

Go to solution
Bambino
Level 86: Prestigious
In response to MI5
  • 24280 Posts
  • 1055 Topics
  • 3815 Solutions
Registered:

‎18-02-2019 13:36

‎18-02-2019 13:36

@Joshcarty If you're being sent texts and you've been charged for something you never agreed to, you may also want to look at this link: https://payforitsucks.co.uk/

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 4
2,153 Views
0 Kudos

Go to solution
EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

‎19-02-2019 08:30

‎19-02-2019 08:30

Good morning @Joshcarty, and welcome to the forum.

I hope the information in the links above helps you understand those charges better, but please do let us know if you need any further help!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? :slight_smile:
signature

Message 4 of 4
1,805 Views
0 Kudos
Top Kudoed Authors
View all
Top