Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Pay off Device Plan and cancel contract?

Hi guys,As the live chat wasn’t the most helpful I am looking for help on here.I am currently paying for 3 contracts and possibly cancelling one of them, would o2 let me pay off the rest of the device plan (£120) and cancel my contract or is there a ...

Resolved! Discount

How do I add my student discount to my air time plan

Resolved! Upgarde problem

Hi, Ive made an upgrade order and everything looked ok until i went to check out an error poped out at the end and ive sent email to my basket to my email, no email until now (15-20 min later) and i saw that even tough that my order is not showing an...

Resolved! Order not showing on my account

Placed an order for a new phone, received confirmation email for order, dispatch email hasnt been sent been two days, check for my order on 02 account order not found. Upfront payment taken out of my account. Still don't know why order still hasn't b...

Resolved! Discount code

How do I enter my discount code?

Resolved! Unexpected charge on my monthly plan

Good morning. I do have a question in regards to my last bill. I don't know why i have been charged £20+ for services i didn't use. I would like to know where this comes from.The dates are: 06.11.2019 ; 07.11.2019 ; 08.11.2019 ; 08.11.2019 ; 08.11.20...

Resolved! Wrong number swapped to new sim?

I got a new sim at o2 and wanted to keep my old number from three and they gave me a PAC code which I used. All was good but the number I was given was the wrong number. How do I proceed?

VPN APN (vpn.o2.co.uk)

I understand from some research that if you need a publically addressable IP, then you need to use the VPN APN (vpn.o2.co.uk) and this will only for to initialise a VPN session (and not access the internet). With that accepted, I understand that one ...

Resolved! Upgrading phone

Im upgrading phone... Do i put old sim in new phone..

Resolved! Non delivery

I ordered an iPad as an upgrade last Friday, lll going well would be delivered for click and collect on Monday. on Sunday evening I checked tracking and UK mail stated they had returned to sender, yet still said due for delivery on the Monday.got in ...

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