Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Council data charge

I have 2 pay monthly contracts but only one that I actually use, is there a way that you can council the data charge and just pay for the device that you brought as I don’t actually use any of the calls data or texts in the other phone? I’m happy pay...

Resolved! Serbia Travel Package

I am travelling to Serbia today and I have added the 02 Travel and Higher data limit in non 02 travel countries to my account. Am I right in thinking this will cost me £4.99 a day on days I use it for unlimited data and 120 minutes and texts. I don’t...

Resolved! Dozens of Voicemails from strangers, scam?

Hi, an hour ago I started getting voicemails left every few minutes from strangers saying ‘sorry they have issedy call’ i have made no calls and I only get notifications of the voicemails, not the strangers call or missed call. I called o2 for help. ...

Resolved! Credit Referrals Team help!!

Hello everyoneI currently have 2 pay monthly contracts with O2 and I'm trying to take out a 3rd I have never missed a payment on either of my accounts and my credit file is more or less perfect I applied for the additional line on the 20th July and t...

Resolved! Set up direct debit

Hi I would like to set up a direct debit

Resolved! How do I cancel an upgrade?

I just upgraded but discover it's way to expensive and I want to cancel as I have got a better deal somewhere. How can I cancel the upgrade?

Resolved! Can I increase the payments device monthly

I want to pay more for my device, so if I increase the monthly payment I could finish early my contract, if that possible ? Thanks

O2 signal abroad

Hi I am traveling to Florida next year and I am worried about being able to use my phone, 4G. I have had terrible problems trying to get service in Rome, Venice, Holland and Turkey(gave up in Turkey, kept phoning O2 with no success). Fed up as my hus...

Resolved! Paying phone bill

can you go into your o2 shop and pay your phone bill with cash? My bank card has been cancelled as it’s lost, and my phone bill is over due so I need to pay it ASAP

Resolved! Upgraded promised next day delivery now 48hour

Hi everyone,was going to leave o2 to go to another network and they offered me a good deal.Decided to get a google pixel 3 xlThe issue I had at the start I couldn’t do click and collect even though the local stores near me had them in stock.I was tol...

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