Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Transferring my old number

I ordered a new iPhone XS which came Sunday. When ordering I entered by PAC number and asked for my old number to be transferred to the new phone. My old SIM has stopped working but my number has not changed and I am still on a temporary number. With...

Contract

Hi, how do I find out how long is left on my phone contract?

some form of response would be nice

After attempting several times to contact you about my device disconnection i have had no response on any format. This company sings about how good your customer service is and how you will support your customers during this difficult time but this i...

New Sim

I was sold a newer, cheaper sim only deal. Sim has arrived but, due to being carer of one of the 1.5 million extremely vulnerable citizens, I can't afford to have my phone go down whilst my number is being migrated.I am concerned that, if I put the n...

Leaving O2 business

How do I convert from O2 business to standard O2 as I no longer shave a business?

New Sim only

Waiting for my new sim card its been 3 days still waiting

Resolved! My SIM only on o2

I got told that I have my SIM only on o2 come in 3day I am still waiting for it

0345 300 number

I've had to contact Natwest bank on 03453008437 I was on hold due to the demand at the minute. Is this inclusive in my minutes? I have a pay monthly tarif. RegardsStuart

Sim only customer, seeing different prices for new SIM contracts

Hi all I'm a sim only customer with iPhone X. i get 12 GB data and unlimited calls/texts. I want to get more minutes, and maybe get disney/audible offer. I want to keep my number. If i go through MyO2 app, i'm offered 25gb for £42/monthIf i go throug...

REFUND

O2 owe me a refund of 200 pounds and I have been waiting for longer than a week had countless phone calls with their customer service who in all words are terrible, and they’re holding my funds without my permission! Practically stealing off me. I’ve...

O2

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