Solved: Sim card

Shayla · ‎10-10-2019

I picked my new iPhone 11 today and the contract SIM card isn’t connecting to my phone how do I make it work ?

MI5 · ‎10-10-2019

If you already have a contract with O2 and this is an upgrade you use your old sim, if it fits.

If not you need a sim swap https://swapmysim.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎10-10-2019

@Shayla

If you already have a contract with O2 and this is an upgrade you use your old sim, if it fits.

If not you need a sim swap https://swapmysim.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎11-10-2019

Hey @Shayla please let us know how it goes with your sim issue and if you need any further help!

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