MMS free on Unlimited texts/4G tariff?

[Whiteadder]

Big thanks to the staff member on Sunday. Went in with a perfectly working phone, came out with one that no longer connects to the 4G network and 3 days later I'm still waiting on someone to restore this.

The amazing thing is I didn't even need a sim swap, but I got one anyway because she made a mistake. My advice is just avoid going back in to the shops if your phone is working, the staff there might break it.

Anyway, I sent three MMS the other day and appear to have been charged for them (But I wasn't before). Is this because I wasn't connected to the 4G network?

Can't find any specific information on this on the website. I've just assumed until now that free MMS were included in the package, but now I don't know.

[Cleoriff · Accepted solution]

@Whiteadder 

MMS are never free. Have a look here Guide: Accidental MMS Sending and How to Avoid it 

[Whiteadder]

Are you sure because I didn't get charged for them when I sent a few 6 months ago? And I was on 4G then.

[MI5]

@Whiteadder 

If your tariff includes MMS messages, you will have a bolt on in your MyO2 http://www.o2.co.uk/myo2 

Otherwise, you will be charged the same as everyone else.

You only actually need a 2g signal for MMS so 4g has nothing to do with the charges.

[Whiteadder]

I stand corrected. You are right enough. Cheers.

[Whiteadder]

Indeed.

Now just the issue of no 4G after unneccessary sim swap because the member of staff made a stupid error.

I see looking back this has been a problem for many years now...

Fingers crossed it might be resolved by the end of the week, but I've lost all faith in this network now. Utterly incompetent.

[MI5]

@Whiteadder 

Call customer service to have your account checked.

[Whiteadder]

Done that. Called them. Online. Drove back to the store on Monday. 3-5 working days while an engineer looks into the problem.

I dunno, it just seems like it'll be something really simple that can be fixed in 30 seconds. A box the assistant forgot to tick or something. A moment of carelessness on her part and 5 days to get an engineer in the company to fix it.

How can I walk into the store and walk out 15 minutes later with a 4G enabled phone but it takes this long to resolve something like this?

[MI5]

It is quite unbelievable!
Hope you’re suitably compensated.

[jonsie]

It will be something very simple but it does point to something account related unless you have now the wrong data bolt on.