Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Using my phone in spain

Hi All, I live in the UK, but will be going to Spain for 1 week and would like to use my phone out there. Do I have to call 02 so they can activate my 02 account/SIM to use it whilst I'm out there. Thank you

eSim Stock

Is there some issue with stock on esims or such? Or are the staff just clueless about them? Or is there something really difficult about printing the cards... I have now tried to order an esim four times since launch last month. Once I was told they ...

Resolved! Sim card

I picked my new iPhone 11 today and the contract SIM card isn’t connecting to my phone how do I make it work ?

Resolved! Recycling phone

I’ve just upgraded my phone and opted to recycle my phone, what do I have to do to recycle it take it to a shop or give to the delivery driver?

Resolved! can't ring out or take call on iPhone.

Hi all, First time posting!My phone suddenly has stopped receiving calls or making calls. It was fine around 10 this morning. The only change I have made since that time is I have activated a data plan for my iwatch. It is in the 'activating' stage o...

Resolved! Voicemail telling me my pin is wrong

Last month voicemail told me my pin was incorrect, I contact O2 and after various things they did it was resolve in a few days, 1 being I had a cap on my phone for charges, I was told this was the issue so they removed it and replaced it with another...

Resolved! keeping my number

if i get a new contract phone (not from o2) can I change my existing sim only number to the new phone

Resolved! MMS free on Unlimited texts/4G tariff?

Big thanks to the staff member on Sunday. Went in with a perfectly working phone, came out with one that no longer connects to the 4G network and 3 days later I'm still waiting on someone to restore this. The amazing thing is I didn't even need a sim...

Resolved! Long time no see, need some help on an upgrade drama please.

Hiya guys,Long Time - No See I went through a rough time after my Dad passed away, but I'm slowly coming back to my forums.Anyhoo, just attempted to upgrade and went through the whole phone call only for it to glitch out at the last hurdle and the cs...

Resolved! Phone plan costs v airtime costs

Why doesn’t my bill split out the amount I’m paying per month for my actual phone payment separate to the airtime plan of minutes/texts/data?

O2

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