Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Incoming caller ID

Since an update on my S20 ultra last night, all incoming calls are saying "private number", does anyone know how to solve this? As its telling me I need to contact o2.

How can I cancel my current pay-monthly tariff, and get a new pay-monthly tariff?

Has anyone changed to a different tariff with 02 and been able to cancel their old tariff, but keeping the same number? O2 are offering an upgrade on my existing tariff of 30GB data, etc for £30 but if I search the 02 website, I can get a new offer f...

Payments

Due to not having funds due to being out of work can I extend my contract for 3 months and pause payments just now?

Whatsapp

Is it still free to make a call on whatsapp to a Cyprus mobile number? My mother is 77 and lives alone and my landline bill is going through the roof with everything that is going on right now

Combined Device Plan Payment

I do not understand the combined Device Plan Payment. It is showing £451.96. Does that mean that is what will come out of my account. Please help as i cannot talk to anyone in O2

Resolved! Cell phone number messages from O2

Has anyone been sent a message from O2 by a cellphone number saying your payment didn’t go through which is not normal and then weirdly we called that number and it belong to Vodafone which is suspicious but in the link they say to change your accoun...

Resolved! overcharged

I took out a new sim 13 March 2 weeks later got bill. I havent used the SIM at all. The monthly Bill should be £14.40 after discount instead it has come in at £21.36. Again only 2 weeks no usage. Ive been on hold for an hour and a half not managed to...

messages

My phone does not accept pictures so I have a message telling me to go to www.o2.co.uk/m/ to retrieve a picture. This doesn't seem to exist - can anyone tell me what I may be doing wrong?

Number swap

Just wondering how I go about keeping my old number and swapping it over to a brand new contract I.e the number I have is from a contract that has ran out now and i have got a new contract with a new sim but I'd like my old number.Sorry if this is lo...

Keep my old number

I asked to keep my old number when I made the contract and answered was it would happen in a day and it was last Monday but I till have the new number. I haven't received any notice or information about it. What is happening?

O2

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