Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 455819 Views
  • 2 replies
  • 2 kudos

Disney Plus: Legal Documents (66) in App, Web Spinner constantly spinning

Morning, I seem to be unable to redeem the 6 months free for Disney+, through the app I get a error code 66 with legal documents absent and then through desktop I just the spinner indefinitely for Disney+ site. Anyone seen something similar? And can ...

Skartplugg by Level 1: Joiner
  • 4709 Views
  • 11 replies
  • 1 kudos

Zoom app

Does anyone know if I dial into the zoom app for video conferencing it will be part of my unlimited minutes? Or is it classed as a premium number etc? I have been using it via wifi dial in but it lags quite a bit. Thank you

SammyD by Level 1: Joiner
  • 2041 Views
  • 5 replies
  • 0 kudos

Can't order

Is anyone else having trouble ordering a new contract?Won't get past the payment screen

kels111 by Level 1: Joiner
  • 555 Views
  • 1 replies
  • 0 kudos

o2 and disney + with existing account with £2 off

Still cant add disney+ to my pay monthly account with the £2 off per monthWhen i go to offers for you i get the choice of o2 drive onlyWhy didnt o2 just make it a simple, like text "disney" to o2 if you want to add it to your account. like EE would h...

cba42day by Level 1: Joiner
  • 1064 Views
  • 4 replies
  • 0 kudos

Resolved! Device paid up...how to cancel tariff?

Hi there, I have paid up two devices on my Pay Monthly account but am still being charged for the tariffs on both...How do I cancel these so no more money goes on these devices and the Airtime bill? TIA

Tiff by Level 1: Joiner
  • 1699 Views
  • 5 replies
  • 0 kudos

Resolved! Transfer of number

Hi I have an existing end of contract O2 phone and have recently bought a new phone with a new O2 contract. I have requested that my 'existing' number is transferred to my new phone as i wish to keep it. The guy on the phone was a bit vague as to how...

WIFI CALLING

Hi,Does it cost extra to connect to WiFi calling ?Vied

VA18 by Level 1: Joiner
  • 746 Views
  • 3 replies
  • 0 kudos

Resolved! My Phone Number Changed!?

Hi, I recently requested to end my contract with O2 and move onto PAYG. I’m really confused because my number, which I have had for 10 years has now changed to a completely different one.I’m pretty annoyed about this. Is there anything I can do to ge...

Seaneth by Level 1: Joiner
  • 569 Views
  • 1 replies
  • 0 kudos

Roaming Charges

I have paid for a daily bolt on to make and recieve calls whist abroad however i have a number of charges for calls (normal landline numbers) that i made back to the UK on a couple of days. Why would this be?

DJW1 by Level 1: Joiner
  • 600 Views
  • 2 replies
  • 0 kudos

Resolved! Moving number onto new sim

I've applied to move my sim from my O2 payg to my new o2 contract sim.. Its 48hrs and still no change. I tried calling but due to covid 19 they state only accepting emergency calls. I went back to fill out form manually again incase first attempt fai...